•Dependent Upon The Client’s Needs and Expectations
•Must Be
Agreed To In Advance
•May Change During Project
•May
Include:
°Project
Management
°Systems
Design
°Systems
Documentation
°Training
°Internal
Auditing
Defining deliverables sounds
easy -- it isn’t always so. Deliverables can become a sticking point and
problematic for a number of reasons. For example, a company wants to do most
of the documentation in-house but lacks employees qualified / trained to produce
it. One client gave flow chart training to every employee from supervisors on
up at the beginning of the project to ensure they could not only map their
systems and processes, but that they could also maintain them in the future.
Often there is
‘adjustment’ during the project as strengths and weaknesses are recognized /
identified. Problems ranging from resource issues to time considerations can
significantly change the actualneeds and requirements. When expectations are not met, changes in the
project plan are to be expected.
I was at a client facility
were we had just gotten started a week earlier. We were going through the
motions of finalizing a purchase order. Deliverables came up in that
corporate required defined deliverables on every PO. We spent about a week
discussing ‘deliverables’.
Even before you contact a
consultant, you should be thinking about what you expect - including
deliverables. And you should expect them to change somewhat as the project
proceeds.