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Slide  117
Quality Management System Implementation
Example Organizational Chart
•Before you do anything else, be sure you have defined responsibilities from the top down. This is the typical method - An Organizational Chart.
CFO / Sr VP Ops
Nat’l Client Svcs
Nat’l Marketing Support Dir
Legal & Compliance
HR
IT
Process Improvement
Call Center Operations
Claims
Customer Service
Service Recruitment
Mail Room / Building Services
PC Help Desk
Marketing
After Market
Business Development
Buying Groups
Marketing Coordinator
Marketing Production
Product Managers
Client Services
Client Systems
Data Entry
Accounting
President / COO
Treasurer / Controller
Corporate
Organizational charts are very common. The above is an example from a service organization. You may note there are no names attached. My personal opinion is it each company has to make a determination of format (such as shall we include names?) depending upon that specific company.
The questions to address include:
The issue of personnel turn-over
Frequency of company reorganizations
Company size
Technology level of the company
If you decide against names, it's no big deal as long as you can, through personnel or some other very definite, documented way, match a name to the position.