•I want to address this
briefly, but note it is very important. One
registrar I dealt with took over a month to
respond to questions. A week maximum is appropriate.
I’ve seen phone calls to be returned forgotten. This
area can be critical to your company. You want a responsive registrar.
°How
long does it take their office to respond to questions (typically)?
°If it becomes necessary to speak with the Project Lead Auditor, how is that done and how soon
after the request will the Project
Lead Auditor contact your company?