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Slide  181
Quality Management System Implementation
‘Standard’ Documentation Pyramid
Tier 1
Tier 2
Tier 3
Tier 4
Tier 5
Quality
Systems
Manual
Policies & Gen. Op.
Procedures
Product &
Process
Documents
Inter-
Departmental
Procedures
Forms & Tags
Objective Evidence
Records
Ad Hoc, Temporary Documents
Defines Approach Through Policies
Defines Who, What and When 'Things'
Happen.
These describe Tier 3 Sub-Systems.
Answers How Things Happen -
The Individual Steps.
These describe Tier 4 Elements.
The Results - Evidence of
Occurrence such as SPC Data
Sheets
Tier 2 Flow Charts &
Procedures
Department & Loc-
ation Specific
Corporate Manual
Department & Loc-
ation Specific
Situation Specific
These are typically
temporary
Investigative
documents
This is a ‘standard’ documentation pyramid.

Tier 1 = Policies

Tier 2 = Think of these as Overviews of major systems (e.g.: Nonconformance system, Purchasing system, etc.

Tier 3 = The actual systems in detail

Tier 4 = Objective evidence - Proof that the systems are functioning as well as a source of data for various evaluations (such as inspection & test data).