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Rev: Pre-C
Rendered: Friday,
February 13, 2004
Elsmar.com -- The Cove!
Slide 254
Quality
Management System Implementation
Things to Do
•Listen closely before answering any question(s). If you are not sure you understand the question, ask the auditor to repeat it. If you still do not understand the question, tell the
auditor you do not understand it. The
auditor will try to better explain him/herself. Never answer a question you do not
understand!
•Never say “Sometimes I....”. When you do something differently because of different circumstances, explain that “When
------ happens, I...., and when +++++
happens, I ....”. Be specific.
•Always tell
the Truth. Don’t ever try to hide something.
You may think you are helping someone - you
are not. One lie can destroy confidence. Just
like in a marriage, if one spouse lies to the
other and the other finds out, the relationship may be in real danger. One lie could ruin the entire audit.
•Be patient. Wait
for the auditor to ask a question.