© 2004 The Elsmar Cove
Rev: Pre-C
Rendered: Friday,
February 13, 2004
Elsmar.com -- The Cove!
Slide 256
Quality
Management System Implementation
General Things To Know and Do
•Auditors are NOT trying to test your
memory. If you have to look something up in your documentation, tell the auditor. The
auditor will then tell you whether to
look up the information or not.
•Only
answer the auditor’s question. Do NOT
volunteer information. Do NOT try to ‘help’ the
auditor with additional information.
•Answer with the shortest, simplest answer you can think of. If you can answer with a
Yes or No, that’s all you should do.
•Don’t try to explain things beyond the question asked. The auditor will ask
questions to help him/her understand. Your job is to only answer questions asked.
•Do not tell stories or
speculate what ‘may’ happen.
•Right NOW!!! If there is any documentation which you are using that you think or know is not correct, contact your supervisor
immediately!