Take the team through this illustration, correlating with the paper chart map of the clinic. When you have finished, remind them that this was a study of one patient, just as they will follow just one patient or document through the process. Emphasize t
Ask them which step or steps would they consider to be value-added.
Mark those steps on the flimsy cover.
Write up or refer to a completed example of a graphic chart of the patient�s lead-time, so that the team can see how the information was transferred from the information gathering sheets to the large graph. Talk through the placement of value-added vs. n