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Customer Complaints

Dealing with Customer complaints/concerns.
FAQs
Marc
  • Sticky
Customer Complaints Discussions in All Elsmar Forums
Replies
0
Views
2,045
Marc
C
ISO 10002:2004 - Customer Satisfaction - Customer Complaint Procedure
2
Replies
18
Views
34,974
bluepagen
S
  • Sticky
ISO 10002:2004 (Guidelines for Handling Customer Complaints) Implementation Roadmap
2 3 4 5
Replies
46
Views
32,319
Sanipse
Discussions
Q
Refusal to Document Complaints
2 3 4
Replies
39
Views
1,614
Al Rosen
C
Quality Manager vs Warranty (service) Manager - Authorities & Responsibilities
Replies
2
Views
190
cferrer
A
Requirements for Complaint Files - Distributed Goods
Replies
3
Views
164
indubioush
A
Complaint alert levels - Industry standards pertaining to alert levels for complaints
Replies
5
Views
259
Bev D
0
PPM calculation of customer complaints for PMS
2
Replies
10
Views
1,009
01mercy
S
Best software for customer support/complaints?
Replies
0
Views
371
SSchoepel
D
Class II medical device - When should a complaint be closed?
Replies
6
Views
406
Watchcat
G
Problem Resolution Report Monitoring - Customer complaint or PRR as general motors use
2
Replies
12
Views
681
Bev D
Juby Tan
Action on Customer Replacement (Nonconforming Product - ISO 9001)
Replies
2
Views
336
Tagin
R
Does an RMA = a Customer Complaint
Replies
4
Views
370
Ronen E
tnorton
Lessons learned from implementing Customer Complaints
Replies
1
Views
1,114
Blue_sky
Q
Documenting Customer Complaints (Records)
Replies
6
Views
951
Randy
N
Discovery of "hidden" FDA database of malfunctions
Replies
6
Views
780
Ronen E
S
What is the process of capturing "oral" customer complaints?
Replies
9
Views
1,281
Risky
S
How to collect complaint data from customers
2 3
Replies
24
Views
1,850
Mikey324
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