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IT (Information Technology) Service Management

IEC 20000 is the first international standard for IT Service Management. It is based on, and intended to supersede, BS 15000.
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Marc
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New Forum - ISO/IEC 20000 - 7 June 2010
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0
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8,803
Marc
Discussions
Ed Panek
Disaster Recovery Test
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3
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1,256
KylieWilson
P
Testing cloud-based backups
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7
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1,127
Ed Panek
S
Forced ServiceNow validation - No change in our current user and functional requirements
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4
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1,316
sreekiran14
G
Need resources / tutorials about OPS (Operation) for ISO
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8
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1,710
Cari Spears
S
UID for DICOM objects
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0
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1,010
S.Rajesh
W
Which ISO certification is ideal for my IT company?
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8
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4,636
John Broomfield
C
Review the IT Disaster Recovery Planning Process
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8
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4,700
Tagin
R
ISO 20000 requirement about the Change Management Policy
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3
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2,435
John Broomfield
B
Keylogging - HP had a keylogger in the keyboard driver
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8
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3,419
Mark Meer
B
The impact of IoT in ISO documentation
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1
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6,181
John Broomfield
S
Combining (aka "Bridging") ISO 9001:2008 and ISO 20000
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5
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14,344
john.b
D
Off-the-shelf SW S.O.P. for non-product QSR regulated and non-regulated applications
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6
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5,916
yodon
Z
ISO/IEC 20000 Checklist and/or Implementation Road Map
2
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11
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17,601
Sguy84
I
What are considered next generation ITSM tools?
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1
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2,428
Stijloor
I
ITSM and Orchestration - What does this mean?
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2
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2,401
Isoknows
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