How to carry out 'Monitoring and measurement of processes' - Clause 8.2.3.

[akalbulus]

Hello guys,

Hi, i recently assigned as Management Representative Deputy on my company and i have difficulty to manage & apply the right method for 8.2.3 ISO 9001:2000 clause.

It is stated : "The organizationshall apply suitable methods for monitoring and,where applicable,measurement of the quality
management system processes.These methods shall demonstrate theability of the processes to achieve planned
results.When planned results are not achieved,correction and corrective action shall be taken,as appropriate,to
ensure conformity of the product.

Could you guys help me or maybe show me an example of how to do it?. I really appreciate it if you guys would attach me an example of document/check sheet of how to implement it.

Thanks a lot guys!

 

[Stijloor]

Re: (8.2.3) Monitoring and measurement of processes

:Could you guys help me or maybe show me an example of how to do it?. I really appreciate it if you guys would attach me an example of document/check sheet of how to implement it.

Thanks a lot guys!

Hello alkalbulus,

Search the links at the bottom of this page (scroll down).

Stijloor.

 

[Ted Schmitt]

Re: (8.2.3) Monitoring and measurement of processes

Hello guys,

Hi, i recently assigned as Management Representative Deputy on my company and i have difficulty to manage & apply the right method for 8.2.3 ISO 9001:2000 clause.

It is stated : "The organizationshall apply suitable methods for monitoring and,where applicable,measurement of the quality
management system processes.These methods shall demonstrate theability of the processes to achieve planned
results.When planned results are not achieved,correction and corrective action shall be taken,as appropriate,to
ensure conformity of the product.

Could you guys help me or maybe show me an example of how to do it?. I really appreciate it if you guys would attach me an example of document/check sheet of how to implement it.

Thanks a lot guys!

OK, first question :

1) Do you have your processes defined and mapped? (this mapping considers the interaction between them - a simple flow chart between the processes should be OK for now).

If your processes are defined and mapped then you are on a roll... Below is a very simplified example of 8.2.3

Quality Objective : Reduction of manufacturing costs
key Process involve : Machining
Key Process Indicator : % of rework
Indicator goal : max 5%
Indicator goal dealine : end of 2007

Let´s say that at the end of 2007, your % of rework is at 6,8%, then that´s where "When planned results are not achieved,correction and corrective action shall be taken,as appropriate, to ensure conformity of the product" comes into play.... This is where you will apply corrective actions so that you can reduce the reworking % down to 5%... take the actions and monitor the results... if these actions don´t reduce the reworking %, then the correct root cause was not determined...

Hope this helps !

 

[DannyK]

Typically, companies have stated that they use their objectives or internal audit system to measure their processes.
Other companies use SPC.

 

[RoxaneB]

Stijloor is correct. There are some links at the bottom of this thread which have discussed this very topic before. They would be an excellent source for your questions.

Typically, companies have stated that they use their objectives or internal audit system to measure their processes.
Other companies use SPC.

Okay, I'll bite...how are objectives to be used in the quest to monitor and measure processes? Personally, objectives are a way to help identify the processes which you wish to monitor and measure. But that is a very high-level measurment.

Internal audits merely assess conformance to requirements and are not really, in my opinion, a way to measure and monitor your processes...except at a high level.

 

[Stijloor]

Friends,

So interesting that this topic keeps popping up. Still a lot of confusion about objectives and measurements. I believe that sports teams do a heck of a better job in establishing objectives (to win) and measuring (scores) than some organizations that we work for or associated with. I keep up with football (NFL) and it always amazes me how clearly and conveniently the teams' and the players' performance statistics (historical and current) are maintained, presented, and analyzed. I believe that we can learn a lot from how this is done in sports.

Stijloor.

 

[Jim Wynne]

Friends,

So interesting that this topic keeps popping up. Still a lot of confusion about objectives and measurements. I believe that sports teams do a heck of a better job in establishing objectives (to win) and measuring (scores) than some organizations that we work for or associated with. I keep up with football (NFL) and it always amazes me how clearly and conveniently the teams' and the players' performance statistics (historical and current) are maintained, presented, and analyzed. I believe that we can learn a lot from how this is done in sports.

Stijloor.

It will be as easy in business as it is in sports when the business goalposts stop moving.

 

[Stijloor]

It will be as easy in business as it is in sports when the business goalposts stop moving.

Jim,

Great point! "Lack of constancy of purpose."
Still many opportunities to do better though...

Stijloor.

 

[akalbulus]

Re: (8.2.3) Monitoring and measurement of processes

OK, first question :

1) Do you have your processes defined and mapped? (this mapping considers the interaction between them - a simple flow chart between the processes should be OK for now).

If your processes are defined and mapped then you are on a roll... Below is a very simplified example of 8.2.3

Quality Objective : Reduction of manufacturing costs
key Process involve : Machining
Key Process Indicator : % of rework
Indicator goal : max 5%
Indicator goal dealine : end of 2007

Let´s say that at the end of 2007, your % of rework is at 6,8%, then that´s where "When planned results are not achieved,correction and corrective action shall be taken,as appropriate, to ensure conformity of the product" comes into play.... This is where you will apply corrective actions so that you can reduce the reworking % down to 5%... take the actions and monitor the results... if these actions don´t reduce the reworking %, then the correct root cause was not determined...

Hope this helps !

Oh yes we do have our processes defined and mapped. So, i guess i should give some recommendations to management in Management Review Meeting how to reduce the nonconformities that occurred in my company. Is this the right method?

 

[QCAce]

Hello guys,

Hi, i recently assigned as Management Representative Deputy on my company and i have difficulty to manage & apply the right method for 8.2.3 ISO 9001:2000 clause.

It is stated : "The organizationshall apply suitable methods for monitoring and,where applicable,measurement of the quality
management system processes.These methods shall demonstrate theability of the processes to achieve planned
results.When planned results are not achieved,correction and corrective action shall be taken,as appropriate,to
ensure conformity of the product.

Could you guys help me or maybe show me an example of how to do it?. I really appreciate it if you guys would attach me an example of document/check sheet of how to implement it.

Thanks a lot guys!

Akalbulus,

Attached is a sample of a report I use from our assembly area. I think it summarizes an easy way to measure a process if you don't know how to get started.
Start by having your work areas (departments) begin recording nonconformances found each day. You can then chart the number of nonconformances found each day, week, month, etc., as a percentage of units produced.
Also note this method can also be used on office processes.

Good Luck.