K
KWalls - 2008
Good morning everyone,
Like I have said so many times before, we are a small machine shop. We have a good report with our customers and most of our customer communication is done over the phone. I am fine tuning our system to make sure that it fits EXACTLY what we actually do. Looking at our procedure dealing with customer property and how to notify them if it's lost, damaged, etc. I noticed that there really isn't a "record" of us notifying them if it is done only with a phone call. Not wanting to break what we have going... because it has worked well so far... would it be okay to have some sort of form that our employee uses while making a phone call to note who they talked to and what type of damage/loss we notified our customer about and then fax/email it to the customer? I just don't want to make the process any more convoluted or arduous by adding to it. Is there an easier way to do it? How do you handle it? Opinions please!! :truce:
Like I have said so many times before, we are a small machine shop. We have a good report with our customers and most of our customer communication is done over the phone. I am fine tuning our system to make sure that it fits EXACTLY what we actually do. Looking at our procedure dealing with customer property and how to notify them if it's lost, damaged, etc. I noticed that there really isn't a "record" of us notifying them if it is done only with a phone call. Not wanting to break what we have going... because it has worked well so far... would it be okay to have some sort of form that our employee uses while making a phone call to note who they talked to and what type of damage/loss we notified our customer about and then fax/email it to the customer? I just don't want to make the process any more convoluted or arduous by adding to it. Is there an easier way to do it? How do you handle it? Opinions please!! :truce: