D
dbzman
Hello everyone!
I have a question about out last TS16949 audit. The auditor insisted on using our customers “Supplier Quality Manual” while performing his audit. HE said that the manual spelled out the customer requirements. We only have a few automotive customers so his audit was very focused. We have never had a customer require us to use their manual. Usually, during the quoting process, we ask the customer what their requirements are and they tell us. They never informed us that they had a supplier’s manual.
I think that we should add this question to our quoting process. Especially since many companies have these manuals.
However, should the auditor be auditing us to these manuals if the customer never informed/told/lead us to believe that we had to use them?
Thanks!
I have a question about out last TS16949 audit. The auditor insisted on using our customers “Supplier Quality Manual” while performing his audit. HE said that the manual spelled out the customer requirements. We only have a few automotive customers so his audit was very focused. We have never had a customer require us to use their manual. Usually, during the quoting process, we ask the customer what their requirements are and they tell us. They never informed us that they had a supplier’s manual.
I think that we should add this question to our quoting process. Especially since many companies have these manuals.
However, should the auditor be auditing us to these manuals if the customer never informed/told/lead us to believe that we had to use them?
Thanks!