P
Plowmaster
Why is quality good for the company?
How would you answer?
How would you answer?
Why is poor quality bad for the company?Why is quality good for the company?
How would you answer?
Why is quality good for the company?
How would you answer?
It really depends on what the CEO understands as quality. If s/he misperceives quality as inspection, paperwork, bureaucracy, you would need much more than a minute to correct the misperception.Why is quality good for the company?
How would you answer?
I hear this question frequently from top managers when I am consulting with organizations. I've never been able to boil it down to a sixty second "elevator speech."Why is quality good for the company?
How would you answer?
I can't imagine myself being in the presence of a CEO (or any other sentient being) who didn't know that quality is a good thing, and I wouldn't want to work for one who thought that I might not.
But there are none of them who don't understand that good things are good and bad things are bad, greed notwithstanding.There are one heck of a lot of them out there that speak the words, but short term profit is at the top of the agenda whether they will admit it or not.
I wouldn't bet on that. "None of them" is something difficult to prove. I do believe there are many people, including top level CEOs that do not really understand the concept of quality. And I also believe that having a quality product doesn't mean a company will succeed in the market place against a company which has a poor quality product. Advertising alone can make a success of a company which sells poor quality (in relation to the quality of another company) products.But there are none of them who don't understand <snip>
Now that, I think, is THE best answer. Totally agree.I can't imagine myself being in the presence of a CEO (or any other sentient being) who didn't know that quality is a good thing, and I wouldn't want to work for one who thought that I might not.
Why is quality good for the company?
How would you answer?