Q
quality1
Hi Cove Experts,
We're currently in a dilema concering one of our contracted manufacturer overseas. We've been doing business with them since 2004, this is way before my time so I do not know how they were qualified. They build 80% of our products, their quality is substandard 25% rejects. Recently they changed a process and materials without letting us know which had major ramification with supplying materials to our end customers. Eventhough we have processes in place that requires our engineering, production and quality to approve changes, they do not follow what was established. It is easy to say "disqualify them" and look for another supplier, but we are so deep in with them it would be very difficult for us to cut ties and ability to provide products. What can do with this supplier at this time?
Thank you for your help & suggestions!
We're currently in a dilema concering one of our contracted manufacturer overseas. We've been doing business with them since 2004, this is way before my time so I do not know how they were qualified. They build 80% of our products, their quality is substandard 25% rejects. Recently they changed a process and materials without letting us know which had major ramification with supplying materials to our end customers. Eventhough we have processes in place that requires our engineering, production and quality to approve changes, they do not follow what was established. It is easy to say "disqualify them" and look for another supplier, but we are so deep in with them it would be very difficult for us to cut ties and ability to provide products. What can do with this supplier at this time?
Thank you for your help & suggestions!