A
AndreaG
My company is in the process of attaining AS9100 certification. We are an inhouse supplier to our customer therefore we have one customer and one customer only. Our customer is requiring us to be AS9100 certified.
I have been trying to figure out how to measure customer satisfaction when you have a single customer. I have a customer acceptance rate metric which is # of pieces rejected/returned for rework (our defect) vs # of pieces delivered. I am capturing the data to look for trends and improvement projects.
Yearly there is a supplier review that the customer initiates. I have a copy of the powerpoint presentation they gave and supposively actions were assigned at the meeting yet they have not followed through in distributing the action log or meeting notes.
Anybody have any ideas how to measure customer satisfaction in this situation?
I have been trying to figure out how to measure customer satisfaction when you have a single customer. I have a customer acceptance rate metric which is # of pieces rejected/returned for rework (our defect) vs # of pieces delivered. I am capturing the data to look for trends and improvement projects.
Yearly there is a supplier review that the customer initiates. I have a copy of the powerpoint presentation they gave and supposively actions were assigned at the meeting yet they have not followed through in distributing the action log or meeting notes.
Anybody have any ideas how to measure customer satisfaction in this situation?