T
tongxiaozhi
Dear Quality Gurus:
I received a complaint from our customer(Tier one) concerning product dimension. Actually, the issue was found by OEM during an audit of our customer. I checked that the measurement is comparable with PPAP we submitted 4 years ago and our customer approved the PPAP.
The customer required us to modify the mould to correct this issue, for us , it will be very costly to modify the mould. Does our customer also have some responsibility for the issue? (Because PPAP was approved and the part has been used for 4 years)
Thanks for your reply in advance.
I received a complaint from our customer(Tier one) concerning product dimension. Actually, the issue was found by OEM during an audit of our customer. I checked that the measurement is comparable with PPAP we submitted 4 years ago and our customer approved the PPAP.
The customer required us to modify the mould to correct this issue, for us , it will be very costly to modify the mould. Does our customer also have some responsibility for the issue? (Because PPAP was approved and the part has been used for 4 years)
Thanks for your reply in advance.