qualprod
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Hello everybody
I just had a case and want to hear your opinions about the right treatment.
One non conformity was detected, which caused to do some reworks.
A NCR was raised, from here a CA was needed.
Not too costly, in the analysis the root cause was problems in employee .
This man, always very willing to perform his job, very compromised, rarely makes a mistake, in this case was his fault.
Root cause= having hard times recently, no clear mind, no peace, that was the cause.
What the action plan can be?
I find no way to do something, since it was a very isolated case.
Could I apply just a correction (no root cause), turn the page and go on?
Maybe a contention action, to give his task to other person in good conditions?
Or just to document the case and do nothing.
What do you do in this cases?
Thanks
I just had a case and want to hear your opinions about the right treatment.
One non conformity was detected, which caused to do some reworks.
A NCR was raised, from here a CA was needed.
Not too costly, in the analysis the root cause was problems in employee .
This man, always very willing to perform his job, very compromised, rarely makes a mistake, in this case was his fault.
Root cause= having hard times recently, no clear mind, no peace, that was the cause.
What the action plan can be?
I find no way to do something, since it was a very isolated case.
Could I apply just a correction (no root cause), turn the page and go on?
Maybe a contention action, to give his task to other person in good conditions?
Or just to document the case and do nothing.
What do you do in this cases?
Thanks