The idea is that people be competent, and not to be involved in jobs in which is not ready.During an audit, when I asked an employee about their training history they replied "I received on the job training." For someone without formal training and no specific records of on the job training how does one prove competence? Performance reviews?
The idea is that people be competent, and not to be involved in jobs in which is not ready.
If he or she didn't show evidences of competency and was working , it is a NC.
This may be something that requires a corrective action. Generating a CAPA for this would help determine the root cause and provide a resolution going forward - maybe an OTJ training form, or a letter to file for the employee if they are able to demonstrate the core competencies for the job. If it's a companywide issue, it may be a good idea to review the processes to ensure you are meeting your company's requirements for training.
We would use an OTJ training form for folks cross-training in new positions. But if it's a position that someone has been working, that may not be a very effective way to measure their knowledge. In some cases employees may be grandfathered in because they've been doing the job for so long, it's obvious that they are competent. However, if they are NOT competent, then using an OTJ training form to document their learning may benefit you. It's about what works best for your team and company
First, you have to define responsibilities and authorities and competency.and when I write the NC and their manager comes back to me and says "what should I do" how do I counsel them? I'm part of the internal quality team so I can't just say "it's not my problem." They will expect advice from me on how to address the NC.
Why would you ask an auditee this question rather than reviewing the records before the audit and then talking to the supervisor if there were a concern? I'm with Golfman25 on this one.During an audit, when I asked an employee about their training history they replied "I received on the job training." For someone without formal training and no specific records of on the job training how does one prove competence? Performance reviews?