sunrizenew
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Dear friends
for a training services provider we have two separate procedures:
1. control of non conforming services procedure which contain a non conforming services report
2. CAR procedure (to issue non conformity including complaint and take corrective action when needed)
but in our daily work, when we receiving a complaint from the client we treat it by filling the non conforming services report related to clause 8.7 and if there is a need for a CAR then we issue a CAR form
is this correct ?
for a training services provider we have two separate procedures:
1. control of non conforming services procedure which contain a non conforming services report
2. CAR procedure (to issue non conformity including complaint and take corrective action when needed)
but in our daily work, when we receiving a complaint from the client we treat it by filling the non conforming services report related to clause 8.7 and if there is a need for a CAR then we issue a CAR form
is this correct ?