Hey all-
Let us kick a sleeping dog and burrow into this subject...shall we?
We have all seen organizations go to great length (complex turtles, matrices, etc..etc...), attempting to satisfy the certification body registrar in an attempt to fulfill this requirement. Sadly, most of the efforts I have seen add no benefit to the organization. I have seen simple organizations have up to 30 listed processes. While this is not "wrong", it begs the question, ...
* what is expected by the CB?
...More importantly,...
* what is beneficial to the organization?
What all needs listed as a "process needed" ?
Most companies invoice customers. Does "invoicing" need listed ? Most companies have a purchasing agent and pay suppliers. Does "accounts payable" need listed? "accounts receivable" ? What about maintenance ? ...The list goes on and on.
Example:
A pizza shop opens and wishes to become ISO 9001:2015 registered. They make a simple one page flow diagram, which sequentially lists the following processes.....
- Build
- Bake
- Cut
- Package
- Deliver
The process owners are identified via osmosis and corollary documentation.
Sufficient?
What say all of you ???
Let us kick a sleeping dog and burrow into this subject...shall we?
We have all seen organizations go to great length (complex turtles, matrices, etc..etc...), attempting to satisfy the certification body registrar in an attempt to fulfill this requirement. Sadly, most of the efforts I have seen add no benefit to the organization. I have seen simple organizations have up to 30 listed processes. While this is not "wrong", it begs the question, ...
* what is expected by the CB?
...More importantly,...
* what is beneficial to the organization?
What all needs listed as a "process needed" ?
Most companies invoice customers. Does "invoicing" need listed ? Most companies have a purchasing agent and pay suppliers. Does "accounts payable" need listed? "accounts receivable" ? What about maintenance ? ...The list goes on and on.
Example:
A pizza shop opens and wishes to become ISO 9001:2015 registered. They make a simple one page flow diagram, which sequentially lists the following processes.....
- Build
- Bake
- Cut
- Package
- Deliver
The process owners are identified via osmosis and corollary documentation.
Sufficient?
What say all of you ???