You are leaving a lot of details out of the context here for any meaningful feedback. What is the percentage/DPPM of these complaints? If you have a few items with cosmetic issues for a lot of 20000 pieces made of plastic injection, the supplier is OBVIOUSLY correct in pushing back, as there is no possible corrective action. Suppliers may also be correct to point out that some parts will degrade/deteriorate if poorly stocked in a crappy warehouse. To what they might have no control over, after you receive the parts.Hello!
I have a lot of suppliers that don't accept a complaint. They sometimes show that their process cannot create the issue or sometimes they say that the complaint is actually acceptable by the automaker.
Sometimes we don't have the time to go to the supplier facility and understand their process and what we have is their presentation or written arguments. How to really understand and decline a complaint opened ?
Thank you!
You stated that you have a LOT OF SUPPLIERS that don’t accept complaints. Well, unless they are customer designated sources, bad suppliers is just another symptom of a dysfunctional organization. If you have lousy suppliers and keep a business relationship with them, it is your organization's fault. You are the customer. Start acting as one.