blackholequasar
The Cheerful Diabetic
Hey all!
So recently I had a supplier who shorted us 20 electronic components in the purchase order. When I requested that they fill the 20 part shortage, as we are line down, this was their response: We have no more in stock at $0.05 ea, I can get 64 pcs min at $0.252 about 7 days to me. Please send a new PO and I will push it through
Naturally I responded that it was unacceptable that I pay extra for parts I already ordered, that are late without any notification, with an additional 7 day delay. They refused to offer any other solution than paying the higher price and longer lead time. Is this an example of the price gouging I've heard about regarding electronic components?? I'm so baffled, I have not encountered something like this before! Poor customer service, for sure. (Thankfully DigiKey has the parts I need in stock)
So recently I had a supplier who shorted us 20 electronic components in the purchase order. When I requested that they fill the 20 part shortage, as we are line down, this was their response: We have no more in stock at $0.05 ea, I can get 64 pcs min at $0.252 about 7 days to me. Please send a new PO and I will push it through
Naturally I responded that it was unacceptable that I pay extra for parts I already ordered, that are late without any notification, with an additional 7 day delay. They refused to offer any other solution than paying the higher price and longer lead time. Is this an example of the price gouging I've heard about regarding electronic components?? I'm so baffled, I have not encountered something like this before! Poor customer service, for sure. (Thankfully DigiKey has the parts I need in stock)