Definition Shall vs. Should - Definitions - Interpretation of "shall" and "should"

Crusader said:

I don't report to the Pres anymore - he flat out told me to my face that he does not me to report to him at all or any of my work.

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Is your resume up to date?

Stijloor.

Re: Shall vs. Should - Definitions - Interpertation of "shall" and "should"

Sidney Vianna said:

I don't understand why certain fallacies don't get challenged. The following is part of the requirements from ISO 9001:2000, as it relates to a management representative position:
The 4th edition of ISO 9001 stipulates
So, and again, I contend there are no differences, much less significant differences. From where I sit, the addition of the two words "the organization's" does not change anything. Just attempts to clarify the requirement.

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Sorry, I though I had stated "while not a Big difference" which means....er....not a big change. I do not see where we disagree.

Re: Shall vs. Should - Definitions - Interpertation of "shall" and "should"

John Martinez said:

I do not see where we disagree.

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Sorry, John, but I think we have to be pragmatic. A previous poster had mentioned that there were SIGNIFICANT differences. You mentioned not big differences/changes, which means there were small changes.

As I said, in my viewpoint, there are NO changes. The two added words don't change anything.

Some people (not you) still try to sell the idea there are differences between ISO 9001:2000 and ISO 9001:2008 so they can "sell" their services to unsuspecting fools customers.

In our quality manual we have spelled out the difference between the words.
Shall = a requirement that must be met
Should = an option with an organizational preference (If it isn't met, a rationale is documented)
May = an option without any preference

Re: Shall vs. Should - Definitions - Interpertation of "shall" and "should"

Difference between 'Shall' and 'Should' is clarified in ISO TC 176-526 (page # 8).

Please also refer ISO Directives Part 3:1997, Annex E (page # 47)

See ISO/IEC Directives, Part 2
Pages 69 - 70