We have a new contract where we are required to submit a document titled "Quality Assurance Program" in addition to a "Quality Plan".
We regularly submit Quality Plans to our clients. "Quality Plan" is defined in ISO 10005:2005 paragraph 3.8, and we prepare these plans following that standard.
Looking through definitions in ISO 9000 or ISO 10005, I cannot find any mention of "Quality Assurance Program". "Program" is only mentioned as part of "Audit Programme". Neither of these standards defines the term "Quality Assurance Program".
And searching through the Cove, I find Implementing a Quality Assurance Program, and How to Implement a Quality Assurance Program. Both those threads seem to treat the term as a synonym for "Quality Management System". I doubt that our client is looking for a copy of our QMS.
We intend to ask our client for clarification of their requirement, but to cover all bases before we do: Is there a commonly accepted definition for a Quality Assurance Program? If so, would someone kindly point to a reference for it?
We regularly submit Quality Plans to our clients. "Quality Plan" is defined in ISO 10005:2005 paragraph 3.8, and we prepare these plans following that standard.
Looking through definitions in ISO 9000 or ISO 10005, I cannot find any mention of "Quality Assurance Program". "Program" is only mentioned as part of "Audit Programme". Neither of these standards defines the term "Quality Assurance Program".
And searching through the Cove, I find Implementing a Quality Assurance Program, and How to Implement a Quality Assurance Program. Both those threads seem to treat the term as a synonym for "Quality Management System". I doubt that our client is looking for a copy of our QMS.
We intend to ask our client for clarification of their requirement, but to cover all bases before we do: Is there a commonly accepted definition for a Quality Assurance Program? If so, would someone kindly point to a reference for it?