I am a Quality Manager, using COPQ as a means of monitoring my QMS Effectiveness but the KPI I am using for QMS Efficiency is weak...
Can someone provide examples of Quality Department or QMS Efficiency they use ?
We are a new manufacturing company ( January 2018) however we are not new to the business, sold a previous machine shop couple years ago. Although are "home grown", learned what we needed at the time. We were ISO certified and knew how to pass the audits but did not work it or use it...
"Top Management shall ensure that quality objectives to meet customer requirements are defined, established and maintained for relevant functions, processes and levels throughout the Organization. "
So I recieved a minor on this clause. I need to get some measureables & goals together for...
Just completed my AS9100D recertification audit. One of my auditors was ok with my metrics for the Customer Service Process. We were measuring OTD to the customer. The LEAD auditor flatly refused to allow OTD as a measurable because "it is not a top-line metric and it can be influenced by other...
We are undergoing preparation for an IATF16949 certification audit, we are currently certified to TS16949:2009.
I had a question to do with inputs/outputs.
ISO 9001 4.4.1 requires inputs/outputs as well as performance indicators to be identified and maintained for each...
Hello all and I am finally glad to be registered here rather than just lurking and reading.
Recently became the QM Rep for the company I work at and just completed Audit to REVD. I was hit with a NCR for:
The organizations process for nonconformity and corrective action are not fully...
Since I have started this position, there as been a program in place to record what they call, compliance near misses. This would be things such as missed sign-offs on reports, missing paperwork, GDP issues, training, expirations dates, ect.
Each operator records the finding, then hands it to...
I'm confused about the following
An auditor once mentioned a few months ago that in the new ISO standard (ISO 9001:2015) we should not only have objectives but also have KPI
Im still confused about the above ?
Aren't Objectives based on KPI ?
Please if someone can clarify...
During our Stage 1 Audit, the auditor stated we needed to add KPI's to our core processes, and we looked at them and decided that the following were our Core Processes: 8.2/8.5 Bids/Contract Review/Order Entry, 8.4 Purchasing, 8.5 Manufacturing, and 10.2 Corrective Action. I have come up with...
We have recently passed an IATF transition audit with a lot of minor NC and a few major NC as well.
One of the minors strikes me a bit awkward as I believe it is at the discretion of our management and leadership to chose what to measure and what not.
Of course, there`s a...
A friend of mine referred me to these forums because I seem to have hit a small snag in my Black Belt Project.
Before I break it down, the samples I am using are broken down into quarterly chunks, i.e. monthly shipment data for January-March would be sample 1, April-June sample 2...
We are Quality Assurance team in a Service-oriented industry, where our primary role is to detect defects in types of services delivered (tickets/calls) as per the client specification and/or internal guidelines.In addition, we do complaint/feedback analysis from any of the customer touchpoints...
I´m planning the new quality objectives in ISO 9001 2008
We Have defined them with the help of the General Director
Reduce all scrap by 10%
2. Product rejections
Not to exceed 2 %
3 Customer complaints
Reduce by 5%
4.Customer returns of all...
Hello to all
In redefining kpis for HR process in Iso 9001 2008.
Is it valid to set as kpi absenteeism or staff turnover even if in procedures it is only mentioned the competence and training?
When set,it would be useful for the monitoring of the personnel, however how to relate these...
How do you manage CA's assignement, like this:
In an external audit the delivery process resulted with on NC, because delivered product to client lately and didnt complied with goal.
Goal was set to max 5 late deliveries at month.
But this process complied very well, the...
Please advice on the next.
In a production business
In your experience what kpis culd be better for the next processes?
Production data analysis, strategic planning and driving the production area
To plan the work orders, having control of the order, delivery date...
While tunning kpis in a manufacturing plant, trying to make it more productive (that kpis really be tied to profits and margin)s, several doubts came up.
In my case, defined the policy, the objectives, and for objectives, several kpis for all the processes, but...
im interested in finding out what other firms do in their orgnisation to satisfy clause 9.1 - not 9.1.2 as im content with our efforts on customer feedback,
a bit of background. we have one main performance measure which is daily turnover. this is reported by the sales team on a...