1.1 registration requirement?

apestate

Quite Involved in Discussions
#1
This is a silly question, but I thought I'd ask anyway..

in 9001:2000 section 1.1 it says the standard is made of requirements for an organization that needs to demonstrate... AND aims to enhance customer satisfaction

We do have a customer that is asking for the registration, but do I need to prove that at all?
 
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Mike S.

Happy to be Alive
Trusted Information Resource
#2
If I understand your question, ISO 9001-2000 itself certainly has no requirement for an external resistration. But, if your customer can demand anything they want, and you need to determine if it is worth meeting their demands or not. The customer can demand all product be delivered to them by a guy wearing a clown suit who is a member of the International Federation of Circus Workers if they want.
 
R

Raptorwild

#3
Atetsade,

Your proof of section 1.1 is your Registration Certificate.

Send them a copy of that and say "We are an ISO 9001:2000 Registered Company".

Paula
 

apestate

Quite Involved in Discussions
#4
haha, we know about that Mike. we've had customers ask us to stock their shelves and determine what we should stock it with, likely only get paid once the part goes into a product.

"we determined that their business was not a good fit for our organization"

thank you for your replies, but I think I was not clear on my question..

For example, any organization can create an ISO 9000 management system and even be registered by a third party. I think.

I thought that for TS registration by a third party, the organization MUST be required to do so. My understanding is that .. well here from the technical specification itself:

"This Technical Specification is applicable to sites of the organization where customer-specified parts, for production and/or service, are manufactured.

Supporting functions, whether on-site or remote (such as design centres, corporate headquarters and distribution centres), form part of the site audit as they support the site, but cannot obtain stand-alone certification to this Technical Specification."

I know I'm confused on this, because the question is confusing to you. What I'm asking is the following: Can our organization register to ISO-9001:2000 if none of our customers require it? Do I have to prove that anyone requires it of us as it seems the TS does?
 

Al Rosen

Staff member
Super Moderator
#5
atetsade said:
I know I'm confused on this, because the question is confusing to you. What I'm asking is the following: Can our organization register to ISO-9001:2000 if none of our customers require it? Do I have to prove that anyone requires it of us as it seems the TS does?
ISO-9001:2000 is voluntary unless your customer requires it, in that case your customer is mandating it as a requirement to do business. So, anyone or organization can be registered to the standard.
 
C

Cathy

#6
Hi atetsade

What Al said is spot on.
ISO9001 is a Voluntary standard. You can implement it and get registration from a thrid party or you can implement it and not get registration. One of our suppliers claim to work to the standard but do have thrid party certification to provide this. What we do is audit the supplier once per year as a supplier audit.

Your customer is saying that you must get ISO9001 registration. Is this going to improve the way the business is run? Is it going to benifit you and all the other customers? Have you implemented any kind of quality control? Is the cost of registration and effort put into this going to have a marked effect on sales growth? all these need to be considered to see whether it is worth implementing and registering and ISO9001 QMS.

Just because one customer demands it doesn't me you have to do it. If you can prove that you have a good management system including a complaint process, tracability, identification of products ,etc. Your customer should be content. -You can invite the customer to came along and conduct a supplier audit.

I think ISO9001 is a great quality system in an orgainsation where it standardising all operations and can be used as a management tool not a neccessary evil to keep customers happy!
 

howste

Thaumaturge
Super Moderator
#7
atetsade said:
Can our organization register to ISO-9001:2000 if none of our customers require it?
Yes - if you want to demonstrate to yourself that you're doing the right stuff, that's good enough.
atetsade said:
Do I have to prove that anyone requires it of us as it seems the TS does?
No. Absolutely not.
 

Sidney Vianna

Post Responsibly
Staff member
Admin
#8
hearing but not listening

" . . I know I'm confused on this, because the question is confusing to you. What I'm asking is the following: Can our organization register to ISO-9001:2000 if none of our customers require it?...."
YES!

". . .Do I have to prove that anyone requires it of us as it seems the TS does?... " NO[/COLOR]
 
Likes: db
#9
Sidney Vianna said:
" . . I know I'm confused on this, because the question is confusing to you. What I'm asking is the following: Can our organization register to ISO-9001:2000 if none of our customers require it?...."


". . .Do I have to prove that anyone requires it of us as it seems the TS does?... "

This is kinda what I thought was being asked, and I agree with your answers. :agree:
 
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