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@ Jim - With all due respect to your experience, we are talking automotive here and 10PPm isnt an extreme level ;-) Telling GM, Ford, BMW VAG etc what we now think constitutes a failure is a strategy any automotive QAM needs to follow but it has limited value - As you say it mostly turns up documentation and/or communication issues. The discussion about what this is all "worth" is exactly where I am. The whole thing will, short term, have a negative ROI. If we can use it to leverage culture change (do I hear a "bingo" on anyones BS-Bingo scorecard yet?) it will still be worth doing, If my Boss wants it done whatever, its definitely worth doing
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@ Bev - We are 16949/14001/18001 certified and believe me, in our industry 40PPM is middling good. We need to be better. Toyota Fieldbook is on my Amazon wishlist.
@ Geoff - Ive done some EFQM work and my experience leaves me ambivalent. I like the thinking, I dont like the practical implementation. It takes a special kind of corporate culture to implement even close to properly. What it certainly wont do is change our culture fast enough to drop 30PPM in three years. Five to ten, sure.
@ Kales - BPM looks like another of these "old wine, new skins" management theories and very close to Balanced Scorecard, but Ill take a closer look.
@ All - Thanks for the input so far, any more suggestions, keep em coming.
Andrew
@ Bev - We are 16949/14001/18001 certified and believe me, in our industry 40PPM is middling good. We need to be better. Toyota Fieldbook is on my Amazon wishlist.
@ Geoff - Ive done some EFQM work and my experience leaves me ambivalent. I like the thinking, I dont like the practical implementation. It takes a special kind of corporate culture to implement even close to properly. What it certainly wont do is change our culture fast enough to drop 30PPM in three years. Five to ten, sure.
@ Kales - BPM looks like another of these "old wine, new skins" management theories and very close to Balanced Scorecard, but Ill take a closer look.
@ All - Thanks for the input so far, any more suggestions, keep em coming.
Andrew