2 Aspects of Services Design - Design of the Service and Design of Service Delivery

armani

Quite Involved in Discussions
#1
How can u define / tell one from another these 2 aspects of service design: design of the service and design of how the service will be delivered to customer?
(according to "ISO Auditing Practices Group Guidance on Auditing Service Organizations" - 5 june 2009).
Isn't the delivery implied / included in service design automatically? Can a service be designed without delivery (after all, delivery is the purpose, isn't it)?
 
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Stijloor

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Super Moderator
#2
Re: 2 Aspects of Services Design - Design of the Service and Design of Service Delive

A Quick Bump!

Can someone help?

Thank you very much!!
 

Stijloor

Leader
Super Moderator
#3
Re: 2 Aspects of Services Design - Design of the Service and Design of Service Delive

How can u define / tell one from another these 2 aspects of service design: design of the service and design of how the service will be delivered to customer?
(according to "ISO Auditing Practices Group Guidance on Auditing Service Organizations" - 5 june 2009).
Isn't the delivery implied / included in service design automatically? Can a service be designed without delivery (after all, delivery is the purpose, isn't it)?
I believe that your question is answered in other related thread. Is that right?
Please let us know.

Stijloor, Forum Moderator.
 
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