3-D Surface Analyzer Service (Zygo) - Third Party Maintenance and Calibration

J

JAltmann

#1
Looking for a third party solution for maintenance and calibration for a Zygo NewView 5032 3-D Surface analyzer. Unfortunately our once stellar service from Zygo Corp. has taken a serious turn for the worse and repeated compliants fall on deaf ears to their service dept.

This has been reather unfortunate for all parties, but if a third party is out there that can offer us better quality i am willing to give it a try as i don't have time to waste waiting for lost paperwork, service people that can't show up on time etc...

Thanks in advance.
 
Elsmar Forum Sponsor
J

JAltmann

#4
Yes it is a NewView 5032 3-D surface texture inferometer.

Unfortunately the service from them has taken a turn for the worse. Originally i was looking for options due to them delaying doing our annual PM/Certification. Issues on their end.

Now they have effectively downed our machine for the last 2 weeks. All of this has serverely hurt the relationship between both companies i am afraid. :(
 

Hershal

Metrologist-Auditor
Staff member
Super Moderator
#5
At the time I gained experience with a Zygo machine, they were the only game in twon due to the lenses and software. Calibration of an interferometer in particular used for surfect quality is tricky.

Best bet is if you can find an accredited lab for optics and/or laser, then work with them, but they may have to do some engineering work, as Zygo used to not let their procedures outside the walls so to speak.

If you have all their lenses that will help and may open other potentials, such as in-house cal using the lenses and send the lenses out.
 
R

rweeks

#6
This is scary... We have a rep from Zygo due here any minute, and our optics guy is adamant that this is the industry standard machine that we need to purchase.

If you have time to message me to let me know what the problems are that you're seeing, I would sure appreciate it.
 
Thread starter Similar threads Forum Replies Date
W Surface Profile All-Around AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 1
T Is there a direct relation between surface roughness and gloss? Inspection, Prints (Drawings), Testing, Sampling and Related Topics 7
D CED Coating in Cast iron surface Reliability Analysis - Predictions, Testing and Standards 0
S Surface roughness Rz Manufacturing and Related Processes 1
L GD&T Position for surface Inspection, Prints (Drawings), Testing, Sampling and Related Topics 9
K Surface finish (Evaluation Length) Inspection, Prints (Drawings), Testing, Sampling and Related Topics 3
Ron Rompen Surface Finish Correlation between Ra, Rz and Tp (bearing surface ratio) General Measurement Device and Calibration Topics 3
P Surface scratch measurement General Measurement Device and Calibration Topics 1
D Surface Roughness understanding Inspection, Prints (Drawings), Testing, Sampling and Related Topics 1
D Calibration of Digital thermometer with surface probe General Measurement Device and Calibration Topics 1
J Gear Surface Finish - Print with the word "calibrated" Manufacturing and Related Processes 2
R Design and Manufacture Guidelines for Surface Mount Technology Misc. Quality Assurance and Business Systems Related Topics 9
8 Surface Finish - Callout as 8 - 16 Rq Manufacturing and Related Processes 1
M Active Surface Disinfectant Claims - FDA vs EPA and Hands vs Objects Other Medical Device and Orthopedic Related Topics 0
GoKats78 Callout on Surface Finish General Measurement Device and Calibration Topics 11
P Gas Nitriding Surface Hardening of Stainless Steel 304 ISO 13485:2016 - Medical Device Quality Management Systems 4
S Difference between Surface Finish (Ra) and Flatness (GD&T) Inspection, Prints (Drawings), Testing, Sampling and Related Topics 6
N Creepage - Does a surface mount isolator body negate a PCB slot? IEC 60601 - Medical Electrical Equipment Safety Standards Series 6
CCaantley Where to get a good test indicator stand for a granite surface plate General Measurement Device and Calibration Topics 8
M Interesting Discussion Surface Cleanliness Real Time Test Tools General Measurement Device and Calibration Topics 2
P Romer Arm - Profile of a Surface Changing General Measurement Device and Calibration Topics 4
R Reporting Profile of a surface with U modifier Inspection, Prints (Drawings), Testing, Sampling and Related Topics 4
S Response Surface Method to create design matrix in Minitab Using Minitab Software 5
Proud Liberal Surface finish measurement (roughness) - Rz under the ISO standard vs ANSI standard Inspection, Prints (Drawings), Testing, Sampling and Related Topics 0
Proud Liberal Measuring axial and radial surface finish (16 Rz) on a broached internal radius Inspection, Prints (Drawings), Testing, Sampling and Related Topics 1
B Profile of a Surface Callout on this Drawing General Measurement Device and Calibration Topics 4
O Can a Profile of a Surface have a Diameter Symbol? Inspection, Prints (Drawings), Testing, Sampling and Related Topics 3
Q Surface Roughness - Conversion of RS on a Print to RZ General Measurement Device and Calibration Topics 3
S ARP 1820 Surface Contamination Testing Various Other Specifications, Standards, and related Requirements 1
N Projection welding of nuts on zinc coated surface Manufacturing and Related Processes 3
K Can a Surface of a profile be applied to a feature of size? GD&T questions Inspection, Prints (Drawings), Testing, Sampling and Related Topics 1
alonFAI Component Failure (Relay) during ICT Testing after Surface Mount Assembly Manufacturing and Related Processes 5
W Profilometer Surface Roughness Tester Issue - Ball Bearings ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 7
H Stainless Steel Surface Quality for Ophthalmic Surgical Device Other Medical Device Related Standards 11
J Profile of Surface with Basics and Angle Inspection, Prints (Drawings), Testing, Sampling and Related Topics 10
E Help me with Surface Plate Calibration General Measurement Device and Calibration Topics 10
G Generally accepted Tolerance for Surface Reflectance Various Other Specifications, Standards, and related Requirements 3
M Please help to analyze Response Surface Methodology by using Minitab 16 Using Minitab Software 6
T Variation in values of the levels in Factorial/Response surface design Using Minitab Software 1
B Surface Finish Equipment MSA (Measurement System Analysis) Gage R&R (GR&R) and MSA (Measurement Systems Analysis) 5
R When a Part Print specifies 10 Rmax on a Surface - Rmax Settings & Standards? General Measurement Device and Calibration Topics 2
kedarg6500 Surface Finish Measurement Methods Inspection, Prints (Drawings), Testing, Sampling and Related Topics 13
C Mitutoyo SJ210 Settings - Is there an Industry Standard Surface Measurement Setting? General Measurement Device and Calibration Topics 4
L Flat Surface Granite Table Calibration Requirements Calibration Frequency (Interval) 16
C Complex Surface Profile as a datum Inspection, Prints (Drawings), Testing, Sampling and Related Topics 8
K How to Calculate Sample Size at 95% Confidence Interval on Surface Roughness Inspection, Prints (Drawings), Testing, Sampling and Related Topics 1
C Measurement System to measure Hole Diameters, True Positions, Surface Profiles, etc General Measurement Device and Calibration Topics 4
J Looking for a Calibration Facility for a Surface Roughness Tester General Measurement Device and Calibration Topics 2
B Surface Roughness Tester Acceptance Criteria Calibration Frequency (Interval) 4
D Showing the Response Surface Experimental Point in MiniTab Using Minitab Software 5

Similar threads

Top Bottom