3 Major Changes between AS9100B and AS9100C

[Cainamogel82]

Our company is AS9100B certified and with the roll-out of revision C, I want to make sure that we can meet the requirements on our own terms, not what a consultant comes and tells us we need to do. That said, there are 3 areas that need serious improvement:

1) Customer Service - Looks like the simple survey is not enough anymore, looks like we are going to have to start tracking our customer service up and down the chain. This means getting responsive customer feedback as well as suppliers.

2) Project Management - We do not do design, how effective is this revision statement going to be to us? Our project management consists of getting an order and making sure we can fill everything on that order. Am I wrong by saying that the project management scope of this revision change is not going to effect sub-contractors much?

3) Risk Management - The only thing that I can think of to manage this is pFMEA diagrams and those suck. Does anyone else have any advise on what their company is doing to make this a reality, as simple as possible? I understand the basics of risk management, am I going to have to suck it up and create pFMEA's for our facility?

Any response is appreciated. I would especially like to know what other companies are going to do to meet this standard and I will, in turn, bounce back my personal ideas for how we can meet this requirement.

Eric

 

[Sidney Vianna]

Re: 3 Major Changes for AS9100C

The IAQG has posted a number of support documents about the transition:


Deployment Support Materials

• 9100 - Quality Management Systems: Aviation, Space and Defense Organizations
  • 9100 Press Release
  • Changes Presentation
  • FAQ
  • Clarifications and Published Standards - 9100
  • 9100 Changes and Rationale

 

[Jeff Frost]

Re: 3 Major Changes for AS9100C

Sidney has given you links to the IAQG information associated with AS9100C. I have been helping my current employer through the same issue and we on the verge of being recommended to registration so this information may be of some help.

1. Project Management

7.1.1 requires you to mitigate risks and to control the realization process within your companies resources and schedule constraints to insure that product quality and schedule are not compromised. This Project Management must occur prior to start of production.

2. Risk Management

Because you are building to the customer's design requirements and as such the customer would define special requirements, critical items and key characteristics of the product. Your process for risk management, under 7.1.2, would be those risks you identify during contract review, known within your processes such as new technology, short delivery time frame,etc. You need to mitigate product realization risk's when they exceed the customer defined risk acceptance criteria.

3. Customer Service

You need to identify what customer service is within your industry. Look as the 2nd note under 7.2.1 and all of 7.5.1.4. If you believe that it is only customer focus and satisfaction then you could apply both Clause 5.2 and 8.2.1 in combination to address this definition of customer service.

Good luck,

Jeff

 

[Cainamogel82]

I guess that my major question is: What software (if any) is designed to help with these three areas? I am looking into using MS Project for my Project Management, while our customer service application has to be under pretenses that we define internally (probably some sort of excel workbook or something).

I am kind of stuck then on the Risk Management. Is the best way of dealing with this going to be the application of pFMEA's or is there a pre-designed software out there somewhere that can help to monitor this? I have designed a pFMEA previously and I do not want to think about having to do that for every product we make, that is a job in and of itself. I guess that I am looking for what suggestions other companies might be looking at employing.

 

[Sidney Vianna]

I guess that I am looking for what suggestions other companies might be looking at employing.

Some threads that might help you:

• Project Management Procedure - AS9100 Clause 7.1.1
• Need help in implementation of Risk Management for NO DESIGN aerospace company
• Risk Management Compliance - Implementing AS9100:2009
• Risk Management Procedure - Please review
• Configuration, Risk Analysis and Project Management in one procedure
• Risk Management - AS9100 revision C - Early advice please!

 

[KwalityWonk]

Man... I spent a whole lot of time on this, and this is what I came up with. Still don't have a simple way to document it yet, but at least you can get an idea. Not sure how far they are going to expect each company to delve into this, but ours is an Aerospace Manufacturer making some pretty complex assemblies, and our systems are fairly complex also. May be way too much for a smaller shop, where a FMEA might work, be sure to tie in with ConTract review. Hope this helps.

 

[Cainamogel82]

TO: KwalityWonk

That document sure does clear some things up and I would like to use it as a reference guide more than anything. I am not sure what type of spreadsheet to make to define all of these parameters and that is basically where I am at presently. As I stated, I do not want to go so far as to make FMEA's for all of our processes/products, I believe that will be overkill. Thanks.

 

[Cainamogel82]

Thanks, I have definitely been taking a look at any (and all) information that anyone can provide.

 

[jpsencik]

OK. I'm at the beginning stages of this endeavor, but my companyis currently registered to AS9100B and will be upgrading over the next few months. I am familiar with ISO, but not so much with AS9100 other than the basics. My question is would it be feasable to learn enought and complete an upgrade in a limited amount of time (3 months but 50% of time) or should I be contacting a consultant and get the process going.

 

[Jeff Frost]

If you are starting this late in the game on you upgrade to AS9100C you will need to look at when your next audit with your CRB is scheduled. They (the CRB) are required to use AS9100C and associated audit Standard AS9101 and your current certificate will expire July 1, 2011. You should also review AS9101 as there are mandatory requirements such review of 12 months of process effectiveness data, mandatory on-time-delivery review etc. that your organization will need to address that are not part of AS9100. Add to this the requirement that you must, at some point, have completed an audit of your QMS to AS9100C requirements and formally declare to your CRB that you are ready for their audit may be key factors for using a consultant or not.