3 Questions about Management Review - ISO 9001 and IATF 16949

jackerman64

Corp Quality Sys *****
#1
FIRST:
Could someone please provide some examples to help me understand the difference between some bulleted items in 9.3.2 - Management Review Input Requirements.
Many seem redundant or severely overlapping and I don't understand why they are called out so many times in so many ways.

For example, what is the difference between:
9.3.2 C2. The extent to which quality objectives have been met VERSUS
9.3.2 C3. Process Performance.
Our quality objectives are our KPI's which indicate how our processes are performing – I’m not grasping any difference unless for 9.3.2 C2... Are they asking that I perform additional math and state: Our goal was 90%, we hit 80% so the extent we reached our objective was 88.89%? :confused:

SECOND:
What is the difference between:
9.3.2 C3. ... and Conformity of Products... VERSUS
9.3.2 C4. Nonconformities... VERSUS
9.3.2 C5. Monitoring and Measuring Results VERSUS
9.3.2.1 d. Product Conformance

NC’s and CA’s would also be covered in 9.3.2 C1, 9.3.2 C4, 9.3.2 C6 and (I think) 9.3.2 E (CA Verifications) which, altogether encompass the results of 9.3.2 C5 if the results do not meet requirements. :frust:

THIRD:
6.1.2 b2 states
"The organization shall plan how to evaluate the effectiveness of these actions."

How do you accomplish this evaluation for each Management Review and how do you report it in Management Review?

Most of our Risk Analysis is done within FMEA's and Process Maps (which include Risk Identification, rating and Mitigation, as necessary).

It's not feasible to review these each month for every product and procedure.
I think I'm missing the point - there must be a simplified way.

CALGON :mg: Take me away.....
 
Elsmar Forum Sponsor
#4
It's not feasible to review these each month for every product and procedure.
I think I'm missing the point - there must be a simplified way.


That might be your real problem. Management review isn't supposed to be a tactical, grass roots review. It's meant to be somewhat strategic in nature - maybe quarterly is more appropriate...
 

AMIT BALLAL

Trusted Information Resource
#5
I am trying to answer based on my knowledge and understanding of the standard, as follows:

An answer to your first question:
Quality objectives are derived from the quality policy. And effectiveness and efficiency measures are defined to measure the performance of a process.
For some organizations, those are different. Since your KPIs are also your quality objectives, review of these KPIs will fulfill both (9.3.2.C.2 and 9.3.2.C.3)

An answer to your second question:
I don't see there is any difference between 9.3.2.C.3 and 9.3.2.1.d.
9.3.2.1.c.4 asks for nonconformities and corrective actions which can be related to product conformance or others (such as Internal audits, customer audits, etc.).
9.3.2.C.5 asks for monitoring and measurement results which can be various parameters as defined by your organization about what you'll monitor measure (in clause 9.1.1.a)

Nonconformities and corrective actions against will be covered under 9.3.2.c.4.
Customer complaints will come under 9.3.2.C.1, Corrective actions and towards these complaints and its effectiveness will come under 9.3.2.c.4.
I don't think 9.3.2.c.6, 9.3.2.c.5 and 9.3.2.e are relevant here. 9.3.2.e is to check the effectiveness of actions taken against the risks and opportunities identified (in 6.1) against Issues (4.1) and needs and expectations of interested parties (4.2).

An answer to your third question:
9.3.2.e asks to review the effectiveness of actions taken to address risks and opportunities.
You need to review whether any actions taken found ineffective and any other actions need to be taken.

No need to review on monthly basis, do what is appropriate for you. We have defined that after every 6 months, we'll review issues, needs, and expectations of interested parties, risk registers.

I hope this helps.
 
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