SBS - The Best Value in QMS software

4.10 and 4.11 for a trading company

D

dewie

#1
#1
Somebody help!!!
For a service company like trading:
1. What is the inspection and testing to do, except incoming inspection for the products?
2. What to do with 4.10.3, 4.10.4?
3. Is it necessary to measure customer satisfaction on the service? If so, how to calibrate that questionaire?
 
Free Trial of DISCUS Desktop
Elsmar Forum Sponsor
B

barb butrym

Quite Involved in Discussions
#2
#2
What products do you receive? probably none so it doesn't apply....Or determine what you get and what you do...as in verify at reciept or point of use, listed by the commodity type

Inprocess review of the "trading dervice' or package you supply to teh customer for in process and final.

You need to step back and look at the service you provide as the product...and if something does not apply...say so.
 
D

dewie

#3
#3
Thanks barb, this help a lot.
The company imports products from mother company in USA. We do nothing for incoming inspection except packaging check for damage. We neither do inprocess or final inspection. What we do is packaging check before delivery. We do nothing in measuring and testing. Only if our customers ask something for testing the product to match his use, we will do laboratory check.
 
B

barb butrym

Quite Involved in Discussions
#4
#4
those checks are your inspections, document what you do, the shipper can be your record (if thats what you do?) and the criteria, what happens if.....
realitively easy actually...don't make it harder than it really is.....many make that mistake !!!
 
D

dewie

#5
#5
Your suggestion helps me of drowning.
Sorry for my fussy, but I've heard that some registrars ask for the measurement of customer satisfaction like questionaire. And also the way to calibrate that questionaire. If this is what we have to do, my question is 'what do I need to do and how?'
 
Marc

Marc

Hunkered Down for the Duration with a Mask on...
Staff member
Admin
#6
#6
I think the bottom line here is you have to be ready to explain how you use and evaluate the questionaire. I have no idea off hand how you would 'calibrate' a questionaire.
 
You must log in or register to reply here.
Thread starter Similar threads Forum Replies Date
F Quality manual for trading company ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 11
L Implementing ISO 9001 in small Trading Company ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 8
S Trading Company - Evaluating Supplier Performance and Approved Supplier List ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 2
T Trading Company: How to document ISO 9001 Clause 7.5.1(a) ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 9
S Can certification be achieved for a start up company before trading? ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 10
N Sampling Plan and Procedure wanted - Chemical Trading Company Inspection, Prints (Drawings), Testing, Sampling and Related Topics 17
E ISO 9001:2000 Certification Project for a Healthcare Trading company Hospitals, Clinics & other Health Care Providers 11
S Managing specification changes on standard parts purchased through trading companies Document Control Systems, Procedures, Forms and Templates 2
J Selection of Standard for Scope of "Trading and Distribution of Aerospace Parts" AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 5
I Measurement Systems Analysis (MSA) for Trading Industry Gage R&R (GR&R) and MSA (Measurement Systems Analysis) 3
M Supplier Qualification - Qualifying small suppliers and trading houses IATF 16949 - Automotive Quality Systems Standard 3
S ISO 9000 in Trading Establishments ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 1
M Transferring ISO 17025 from one company to another ISO 17025 related Discussions 1
P Audit check for IT company (ISO 9001) ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 7
lanley liao Does all of the suppliers need to integrated into the supplier list qualified of the company? Oil and Gas Industry Standards and Regulations 2
F IVD registration in EU - Northern Ireland based company EU Medical Device Regulations 0
W Where does a coatings and paint company fall in IATF? IATF 16949 - Automotive Quality Systems Standard 5
A AS9100D - Clause 8.1 Operation - Coating service company AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 1
O Informational Ford Motor Company Customer Specific Requirements for IATF 16949:2016 - 08 Jan 2021 Customer and Company Specific Requirements 0
L Have been purchased by a corporate company ISO 13485:2016 - Medical Device Quality Management Systems 7
R Advice needed: Shall I report my not complying company to NB / competent Authority (Europe) EU Medical Device Regulations 6
lanley liao What shoud i do if our company top management has been changed. Oil and Gas Industry Standards and Regulations 8
S Malcolm Baldrige Company Dashboard Quality Tools, Improvement and Analysis 3
T IATF Rules for sharing production space with another company IATF 16949 - Automotive Quality Systems Standard 10
J Leveraging another company's ISO 13485:2016 ISO 13485:2016 - Medical Device Quality Management Systems 5
R MDEL and company affiliate Canada Medical Device Regulations 0
E Our company is planning to file MDD not MDR next month. Do we require to show chemical characterization report ? CE Marking (Conformité Européene) / CB Scheme 2
S Is QMS like a set of rules and regulations that a company follows? ISO 13485:2016 - Medical Device Quality Management Systems 10
E Contract manufacturer FDA requirements foreign company US Food and Drug Administration (FDA) 6
J How much to charge for helping a startup company with initial ISO 13485 certification? Consultants and Consulting 3
J Sister-company providing parts is only ISO 9001 registered IATF 16949 - Automotive Quality Systems Standard 7
D IATF 16949 Requirement for CMMI in a Global Company Elsmar Cove Forum Suggestions, Complaints, Problems and Bug Reports 0
T Help to Suggest name for a new certification and inspection company Coffee Break and Water Cooler Discussions 7
M Address change for a company with CE/ISO13485 EU Medical Device Regulations 2
M IT validation for a paper based MD repair company QMS ISO 13485:2016 - Medical Device Quality Management Systems 6
M QMS for a repair/servicing company ISO 13485:2016 - Medical Device Quality Management Systems 2
C Internal Audits in a tiny Dx Company Internal Auditing 33
T ISO 13485 - 5.5.1 Responsibility and authority - Small Company Independence ISO 13485:2016 - Medical Device Quality Management Systems 13
L Implementing the PRRC role in a company EU Medical Device Regulations 8
BeaBea ISO 9001 Customer Feedback Methods - What has worked for your company? Service Industry Specific Topics 17
M Customers Request AS9100 certification - Small Company (less than 20 employees) AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 8
U Document Approval - Software company ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 3
T EQMS for small medical device company ISO 13485:2016 - Medical Device Quality Management Systems 18
qualprod Corona virus Contingency plan - What have you done in your company? ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 25
Q Must product name be listed the same name in FURLS, UDI, GUDID and Company Website? 21 CFR Part 820 - US FDA Quality System Regulations (QSR) 1
E Sharepoint for ISO 13485 QMS for small IVD company ISO 13485:2016 - Medical Device Quality Management Systems 11
N Small Company - Internal audit process - Who does the audit? Internal Auditing 16
Z 510(k) usage - Company has 2 physically similar products Medical Device and FDA Regulations and Standards News 2
Q Company Ownership Change ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 13
L Contracted Manufacture Company wanting to be able to design and manufacture own product. 21 CFR Part 820 - US FDA Quality System Regulations (QSR) 7

Similar threads

Top Bottom