4.10 and 4.11 for a trading company

D

dewie

#1
Somebody help!!!
For a service company like trading:
1. What is the inspection and testing to do, except incoming inspection for the products?
2. What to do with 4.10.3, 4.10.4?
3. Is it necessary to measure customer satisfaction on the service? If so, how to calibrate that questionaire?
 
Elsmar Forum Sponsor

barb butrym

Quite Involved in Discussions
#2
What products do you receive? probably none so it doesn't apply....Or determine what you get and what you do...as in verify at reciept or point of use, listed by the commodity type

Inprocess review of the "trading dervice' or package you supply to teh customer for in process and final.

You need to step back and look at the service you provide as the product...and if something does not apply...say so.
 
D

dewie

#3
Thanks barb, this help a lot.
The company imports products from mother company in USA. We do nothing for incoming inspection except packaging check for damage. We neither do inprocess or final inspection. What we do is packaging check before delivery. We do nothing in measuring and testing. Only if our customers ask something for testing the product to match his use, we will do laboratory check.
 

barb butrym

Quite Involved in Discussions
#4
those checks are your inspections, document what you do, the shipper can be your record (if thats what you do?) and the criteria, what happens if.....
realitively easy actually...don't make it harder than it really is.....many make that mistake !!!
 
D

dewie

#5
Your suggestion helps me of drowning.
Sorry for my fussy, but I've heard that some registrars ask for the measurement of customer satisfaction like questionaire. And also the way to calibrate that questionaire. If this is what we have to do, my question is 'what do I need to do and how?'
 

Marc

Hunkered Down for the Duration
Staff member
Admin
#6
I think the bottom line here is you have to be ready to explain how you use and evaluate the questionaire. I have no idea off hand how you would 'calibrate' a questionaire.
 
Thread starter Similar threads Forum Replies Date
F Quality manual for trading company ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 8
L Implementing ISO 9001 in small Trading Company ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 8
S Trading Company - Evaluating Supplier Performance and Approved Supplier List ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 2
T Trading Company: How to document ISO 9001 Clause 7.5.1(a) ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 9
S Can certification be achieved for a start up company before trading? ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 10
N Sampling Plan and Procedure wanted - Chemical Trading Company Inspection, Prints (Drawings), Testing, Sampling and Related Topics 17
E ISO 9001:2000 Certification Project for a Healthcare Trading company Hospitals, Clinics & other Health Care Providers 11
S Managing specification changes on standard parts purchased through trading companies Document Control Systems, Procedures, Forms and Templates 2
J Selection of Standard for Scope of "Trading and Distribution of Aerospace Parts" AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 5
I Measurement Systems Analysis (MSA) for Trading Industry Gage R&R (GR&R) and MSA (Measurement Systems Analysis) 3
M Supplier Qualification - Qualifying small suppliers and trading houses IATF 16949 - Automotive Quality Systems Standard 3
S ISO 9000 in Trading Establishments ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 1
S Is QMS like a set of rules and regulations that a company follows? ISO 13485:2016 - Medical Device Quality Management Systems 10
E Contract manufacturer FDA requirements foreign company US Food and Drug Administration (FDA) 6
J How much to charge for helping a startup company with initial ISO 13485 certification? Consultants and Consulting 3
J Sister-company providing parts is only ISO 9001 registered IATF 16949 - Automotive Quality Systems Standard 7
D IATF 16949 Requirement for CMMI in a Global Company Elsmar Cove Forum Suggestions, Complaints, Problems and Bug Reports 0
T Help to Suggest name for a new certification and inspection company Coffee Break and Water Cooler Discussions 7
M Address change for a company with CE/ISO13485 EU Medical Device Regulations 2
M IT validation for a paper based MD repair company QMS ISO 13485:2016 - Medical Device Quality Management Systems 6
M QMS for a repair/servicing company ISO 13485:2016 - Medical Device Quality Management Systems 2
C Internal Audits in a tiny Dx Company Internal Auditing 33
T ISO 13485 - 5.5.1 Responsibility and authority - Small Company Independence ISO 13485:2016 - Medical Device Quality Management Systems 13
L Implementing the PRRC role in a company EU Medical Device Regulations 5
BeaBea ISO 9001 Customer Feedback Methods - What has worked for your company? Service Industry Specific Topics 17
M Customers Request AS9100 certification - Small Company (less than 20 employees) AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 8
U Document Approval - Software company ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 3
T EQMS for small medical device company ISO 13485:2016 - Medical Device Quality Management Systems 11
qualprod Corona virus Contingency plan - What have you done in your company? ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 25
Q Must product name be listed the same name in FURLS, UDI, GUDID and Company Website? 21 CFR Part 820 - US FDA Quality System Regulations (QSR) 1
E Sharepoint for ISO 13485 QMS for small IVD company ISO 13485:2016 - Medical Device Quality Management Systems 7
N Small Company - Internal audit process - Who does the audit? Internal Auditing 16
Z 510(k) usage - Company has 2 physically similar products Medical Device and FDA Regulations and Standards News 2
Q Company Ownership Change ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 13
L Contracted Manufacture Company wanting to be able to design and manufacture own product. 21 CFR Part 820 - US FDA Quality System Regulations (QSR) 7
D ISO9001 for one man company ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 11
T Client Communication - SaaMD company Misc. Quality Assurance and Business Systems Related Topics 3
R Notified Body for MDD 1Q20 - Florida Company Registrars and Notified Bodies 4
E In need of a new TGA sponsor - Small software company Other Medical Device Regulations World-Wide 4
F ISO 17025 8.8 Internal Audits in a segmented company ISO 17025 related Discussions 5
E Company A supplies pharmaceuticals to the MOI - Who is responsible? ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 7
J Quality Assurance in China - Developing a quality management system for a California company Misc. Quality Assurance and Business Systems Related Topics 7
S How to determine & document Organizational Knowledge of a company Document Control Systems, Procedures, Forms and Templates 4
U IT Process is Taken From company and Added to Corporate Structure ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 4
G Is ISO 9001:2015 certification worth it for a company that does only contract manufacturing? Quality Management System (QMS) Manuals 14
N Non traumatic edge - Remark in some of my company drawings EU Medical Device Regulations 1
R Inventory management for a small startup device company Other Medical Device Related Standards 1
M Software Development Company - Who would own the whole process and the certification afterwards? ISO 14001:2015 Specific Discussions 1
J ISO 9001 - How to decide if a company needs or will benefit from certification? ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 6
E What are appropriate deviations for a LHR/DHR? (Medical Device Company) Manufacturing and Related Processes 3

Similar threads

Top Bottom