4.9 Installation & Servicing Processes



I'm looking for Clarifcation on the two SHALL
statements in the first paragraph (pg34) of the 3rd Edition QSR. What is intent of "The supplier shall identify and plan the production, installation and servicing processes which directly effect quality and shall ensure these processes are carried out under controlled conditions.

Al Dyer

Element 4.9 sections a-g pretty much spell it out. It is something that needs to be addressed during the APQP process, the latter parts of 4.9 go into more detail.

The operative word in the first sentence is Plan{/B]! Advanced Product Quality Planning.

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