5.5.3 Internal Communication - "Appropriate communication processes are established"

Elsmar Forum Sponsor

E Wall

Just Me!
Trusted Information Resource
#2
Hi Russ
Part of our solution is publishing department Org [flow] Charts & plant wide Org [flow] chart so all levels know where/to who they should 'communicate' any issues.

Pretty much a chain-of-command. example: non-quality related work issues = Operator-> Leadman -> Supervisor -> MFG Mgr/HR -> Plt Mgr/Corp HR; quality related issues = Operator -> Leadman/QA Auditor -> Supervisor -> QA Mgr/MFG Mgr ->Plt Mgr/Corp Eng & QA; Info from Top Mgmt: Announcements/Newsletters Posted on main info-board -> Specific info to Plt Mgmt via Monthly QSC Mtgs -> To staff Weekly Supv/Staff Mtg -> Info to all at Monthly Plt Mtg; etc...

I haven't seen any other solutions posted so please let me know if you were e-mailed any direct responses that may offer different approaches for us to consider.

Good Luck, Eileen
 
G

goose

#3
In addition to ewall comments, we have newsletters monthly(includes quality column with audit results, accomplishments; quality training etc) quarterly communications by plant manager, team meetings, performance measures and goals posted in areas.

You probably are doing allor most of this; just take credit for it.
 

Marc

Fully vaccinated are you?
Leader
#4
Your procedures / work instructions are also a significant source of who communicates what to whom and when/why, etc.
 

E Wall

Just Me!
Trusted Information Resource
#5
A Little Story…
This is a story about four people named Everybody, Somebody, Anybody, and Nobody. There was an important job to be done and Everybody was sure that Somebody would do it. Anybody could have done it, but Nobody did it. Somebody got angry about that, because it was Everybody's job. Everybody thought Anybody could do it, but Nobody realized that Everybody wouldn't do it. It ended up that Everybody blamed Somebody when Nobody did what Anybody could have done!


Paragraph 5.5.1 of ISO 9001:2000 (was 4.1.2.1 of ISO 9001:1994) requires "Top management shall ensure that responsibilities and authorities are defined and communicated within the organization." to prevent this from ever happening again.

Just a funny to make ya smile on Monday. Don't we all wish it was so simple?
Eileen
 
S

svtcontour

#6
Apart from our work procedures (instructions) that clearly state who to go to when, we have a TV hooked up to a computer that displays a Powerpoint "Newscast". The slides are updated daily and contain a wide variety of information up to and including quality issues, policy, operations performance numbers etc.

Just wanted to share this and to gauge response as to whether this covers this aspect of the standard.

Cheers
 
Thread starter Similar threads Forum Replies Date
T Internal and external communication procedure for Food Safety Food Safety - ISO 22000, HACCP (21 CFR 120) 2
T Relevant internal and external communication - ISO 9001:2015 section 7.4 ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 2
C ISO 9001 - 5.5.3. Internal Communication clarification ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 5
T Internal Communication Procedure Recommendations Document Control Systems, Procedures, Forms and Templates 4
P Corrective Action for ?Mental Block? - ISO 9001 clause 5.5 Internal Communication Nonconformance and Corrective Action 122
R ISO 9001 Internal & External Communication Requirements ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 11
B Management Commitment and Internal Communication ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 10
J Internal auditor abilities - Communication and 'Familiarity' Internal Auditing 3
Crusader 5.5.3 Internal Communication - Communicating the effectiveness of the QMS - To Whom? ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 5
C where 2 begin? Info Mgmt Blueprint for internal Communication & knowledge xchange Document Control Systems, Procedures, Forms and Templates 3
X TS 16949 Clause 5.5.3 Internal Communication - Continuous Management Review Meetings? Management Review Meetings and related Processes 6
F Internal Communication Procedure - ISO 9001 5.5.3 ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 6
D What are the IATF rules regarding doing internal audits remotely? IATF 16949 - Automotive Quality Systems Standard 1
S 7.1.5.3.1 Internal Lab Scope IATF 16949 - Automotive Quality Systems Standard 14
K Best Internal Auditor Training Internal Auditing 18
S 9001 + 14001 Internal Auditing Process checklist, flowchart or questionnaire ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 5
B Single fault analysis and negligible probability of IC internal fault IEC 60601 - Medical Electrical Equipment Safety Standards Series 2
T AS9100D Risk-Based Internal Audit Schedule AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 10
S AS9120 - New Internal Auditor Training requirement? AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 11
A Internal Audits - skipped clauses? Internal Auditing 11
S Minimum Retention Time for Records of internal audit results as per AS9100 AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 5
B Does anyone copyright their internal QMS documents? Document Control Systems, Procedures, Forms and Templates 24
B Establishing topics for IATF internal audit processes Internal Auditing 9
L Internal Audits during the MDR Transition Period EU Medical Device Regulations 5
T Robust internal audit program AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 7
J Average number of Nonconformances during internal quality audit for Medical Device Manufacturers Internal Auditing 3
Q AS9100:D Counterfeit internal audit questions AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 4
D ISO 9001:2015 Internal Audit Check Sheet ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 3
K Qualified MDR internal auditor? EU Medical Device Regulations 8
L Internal audits for IATF IATF 16949 - Automotive Quality Systems Standard 7
E FDA & Internal Audits US Medical Device Regulations 3
LabCat Internal SOP for a validated (ISO) method? ISO 17025 related Discussions 2
L Documenting internal audit of customer specific requirements IATF 16949 - Automotive Quality Systems Standard 7
R Looking for ISO 13485 Internal Audit Checklist ISO 13485:2016 - Medical Device Quality Management Systems 8
E Cybersecurity for Internal Tool Validation Medical Device and FDA Regulations and Standards News 1
G During internal audit - finding poor action plans ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 18
G Opening meeting - internal audit ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 11
G NC criteria during internal audits ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 6
A Information on Process-based Internal Auditing Needed Internal Auditing 6
N Internal NCR Meetings Benchmarking 15
H Ever given an Operations Manager an internal Corrective Action Request? Nonconformance and Corrective Action 5
TheAxiomaticHamster Internal ISO17025:2017 Compliant Reporting ISO 17025 related Discussions 2
Mr Roo Discovered dishonesty after performing an internal audit General Auditing Discussions 5
Q Internal calibration (stopwatch) IATF 16949 - Automotive Quality Systems Standard 3
C Internal Laboratory (7.1.5.3.1) IATF 16949 - Automotive Quality Systems Standard 3
W IATF 9.2.2.1 Internal Audit how to determine risk IATF 16949 - Automotive Quality Systems Standard 12
B Consistently Late Internal Audits- Any Suggestions? ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 116
X Looking for 17025 auditor to perform internal audit on IT software testing laboratory ISO 17025 related Discussions 3
M Customer Dimensions on Internal Drawing, all of them? IATF 16949 - Automotive Quality Systems Standard 3
B Internal Auditor Competence for Automotive CSR's IATF 16949 - Automotive Quality Systems Standard 6

Similar threads

Top Bottom