M
Marla Diaz
5 Whys powerpoint training presentation - Attached
After discussing about a customer compliant, it shows that all departments involved overlooked something in their process. My question is, should we do the 5 whys for every probable cause that came up per department? Or just concentrate on the actual complaint e.g. why was the cargo misrouted (sent to another destination)?
Thanks,
Marla
After discussing about a customer compliant, it shows that all departments involved overlooked something in their process. My question is, should we do the 5 whys for every probable cause that came up per department? Or just concentrate on the actual complaint e.g. why was the cargo misrouted (sent to another destination)?
Thanks,
Marla