How does one handle the issue of education--6.2.2 e? Should there be minimum education requirements for workers? Some people never went to school.
Bill Ryan said:
IMO - "Training, Skills, Experience, ...." are all "subsets" of the term "education". Your training records, mentoring programs, anything you do to enhance the emplyees ability to perform tasks associated with his job, would all be "records of education".
The key word in all of this is "Competence". What you need to do is to be able to show that employees are competent based upon the totality of their education, training, skills and experience. Training, skills and experience are not subsets of education, they stand alongside education as equals with respect to the standard. Don't get all wrapped around the axel trying to educate or prove education, but rather look for methods of verifying competence.
Neil said:Well having had ISO9002 for 14 years and QS9000 for three we have just managed to fail our transition audit. The clause that did the damage was 6.2.2. The registrar was only interested in looking staff competence this audit. Part of this requirement is fulfilled by biennial performance evaluations. One of the managers had neglected to do his evaluations and the HR Manager was aware of this but had not acted upon it (despite warnings that competence was going to be an issue this time round). If you can't be good, at least you can be is a horrible example