(grab it from the organization chart which you MUST have)
I'm curious why you say we must have an organization chart.
(grab it from the organization chart which you MUST have)
2. Organizational knowledge:
This I tackled quite easily and although I'll only know if my approach worked after the audit(which I could update you if you like) I sure think it'll work.
What you need to show is explained quite clearly in the ISO clause. What must your people know to get the job done right? Although procedures are no longer mandatory I would suggest you hold on to them.
I made a form identifying the key positions in the organization (grab it from the organization chart which you MUST have) and then determined what procedures and standards (internal and external) are required by a person hired in that position needs to know to get his job done right. It's really easy to make and at the time of the audit this could be used to explain to the auditor how you identify training too!
Hope this helps!
Regards,
Ronel
Hello,
I am currently trying to tie up loose ends for our ISO 2015 transition. I am hung up on items such as "Context of the Organization" and "Organizational Knowledge," I am sure that I am over analyzing both clauses. Does anyone have any advice on how to handle these items and any tips on how to get through transition audits.
Questions relating to specific clauses in the standard
15. What is meant by the context of the organization?
This is the combination of those internal and external factors that affect an organization's approach to the way in which it provides products and services that are delivered to its customer.
External factors can include, for example, cultural, social, political, legal, regulatory, financial, technological, economic, and competitive environment, at the international, national, regional or local level.
Internal factors typically include the organization’s corporate culture, governance, organizational structure, technologies, information systems, and decision-making processes (both formal and informal).
16. What are the needs and expectations associated with interested parties?
The organization will need to determine the interested parties that are relevant to the quality management system and the requirements of those interested parties, as outlined in clause 4.2. This does not extend past the quality management system requirements and the scope of this International Standard.
As stated in the scope, this International Standard is applicable where an organization needs to demonstrate its ability to consistently provide products and services that meet customer and applicable statutory and regulatory requirements, and aims to enhance customer satisfaction.
17. What is meant by organizational knowledge?
Organizational knowledge is knowledge specific to the organization; it is generally gained by experience. It is information that is used and shared to achieve the organization’s objectives. Requirements regarding organizational knowledge were introduced for the purpose of safeguarding the organization from loss of knowledge and encouraging the organization to acquire new knowledge as its business context changes.
The International Standards are based on the quality management principles described in ISO 9000. However, ISO 9001:2015 is going to apply on any organization, regardless of size or industry. This includes not only organizations that are certified to ISO 9001:2008, but also on those organizations who involved in training or certifying others.
I use SWOT analysis to understand the context of the organzation.Hello,
I am currently trying to tie up loose ends for our ISO 2015 transition. I am hung up on items such as "Context of the Organization" and "Organizational Knowledge," I am sure that I am over analyzing both clauses. Does anyone have any advice on how to handle these items and any tips on how to get through transition audits.