6 sigma and automobile manufacturers

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Marc

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As far as I know only Ford has a 6 sigma program. Ford is calling their program "Customer Driven Six Sigma". Their news letter FordWorld (May 2000 edition) states: "...best described as a key enabler to deliver breakthrough results in customer satisfaction. Six sigma applies basic statistical thinking in decision making at all levels to reduce variability and defects in design, engineering, manufacturing and business processes."
 
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