Quite Involved in Discussions
What is meant by the organization having to confirm the order if the product requirements are not provided in writing?
The customer ordering the "this or that". is usually not in the least interested in how you produce it. He just wants the product.Douglas E. Purdy said:
Douglas E. Purdy said:
I can't add a whole lot, but, your confirmation needs only to meet the requirements of your business. Micky D's reads back your order at the drive thru. The grocery cashier asks if you found everything you needed. My company faxes an order acknowledgement.Douglas E. Purdy said:
Douglas E. Purdy said:To satisfy 7.2.2, do I have to send the order in writing back to the requestor for them to confirm or verify that I have written the order properly? Or is it sufficient to authenticate the verbal order by writing the specifics on an internal form and verbally confirm the information is correct over the phone, write the name of the requester as confirmed by?
Claes Gefvenberg said:Um... Hang on a sec... Am I missing something or are we mixing 7.2.2 and 7.2.3 up here?
What 7.2.2 tells us is: Where the customer provides no documented statement of requirement, the customer requirements shall be confirmed by the organization before acceptance.
7.3.2b deals with ...effective arrangements for communicating with customers in relation to
b) enquiries, contracts or order handling, including amendments, and...