7.5.4 Customer Property in a Repair Station

Uriel Alejandro

Involved In Discussions
#1
Hi everybody
I?m dealing with a situation related to customer property.

This is the situation:

One of our customers sent us a harness for reparation, it wasn't manufactured by us. We are just in charge of reparation.
According to 7.5.4 (Customer Property) "The organization shall exercise care with customer property while it is under the organization?s control or being used by the organization"

For us exercising care begins from product delivery to us. So, when a product it's manufactured by us we treat it under a scheme of RMA, we do the reparation and send it back to customer.

Now the question is: is it correct to give the same treatment to this harness? I mean, make it go though RMA scheme?
 
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Big Jim

Super Moderator
#2
Re: 7.5.4 Customer Property

There is no reason that you must do it that way, but why not. That system is already in place. Why invent another method to track and handle it for this somewhat uncommon situation?
 

Marc

Fully vaccinated are you?
Staff member
Admin
#3
Re: 7.5.4 Customer Property in a Repair Shop

Sounds to me like you're operating as a "Part 145 repair shop" at times: "One of our customers sent us a harness for reparation, it wasn't manufactured by us."

The only down side I can think of is how your MRP system will handle an RMA for a part number you didn't make. Since this is posted in the AS9100 forum, I assume your business focus is as an aerospace supplier. Traceability issue(s) may come into play.
 
D

Darrell B

#4
Re: 7.5.4 Customer Property in a Repair Shop

In my opinion, you would treat it like a new PO. The RMA process is for Returns, which this clearly is not.
 
G

gbcqc

#5
Re: 7.5.4 Customer Property in a Repair Shop

Our repair station receives the part with a RFQ and then after the quote, we get the PO or instructions of what to do with the part. We do not bring any repairs in under a RMA into the repair station. Our production side uses a RMA system but the repair station does not.

Traceability should be the paperwork we receive from the customer. That same information (SN or other ID) is put on the 8130 form when shipped back to the customer. We keep a copy for our records.

But this is just the way we do it.
 
W

WKHANNA

#6
Re: 7.5.4 Customer Property in a Repair Shop

At our facility, we would treat this as a new order. The order would specify 'Customer Supplied Material'. This would trigger the process of documenting, inspecting & handling of the material as soon at it arrived at our dock.
 
Last edited by a moderator:

somashekar

Staff member
Super Moderator
#7
Hi everybody
I?m dealing with a situation related to customer property.

This is the situation:

One of our customers sent us a harness for reparation, it wasn't manufactured by us. We are just in charge of reparation.
According to 7.5.4 (Customer Property) "The organization shall exercise care with customer property while it is under the organization?s control or being used by the organization"

For us exercising care begins from product delivery to us. So, when a product it's manufactured by us we treat it under a scheme of RMA, we do the reparation and send it back to customer.

Now the question is: is it correct to give the same treatment to this harness? I mean, make it go though RMA scheme?
Its customer property that is with you for reparation, be it your manufactured or not. So if the RMA scheme works for you, why not use it. Make sure you communicate any loss or damage of parts to the customer while in your custody. This communication is your record which comes under your records control.
 

Uriel Alejandro

Involved In Discussions
#8
Thank you all for your answers!

Yes, we act like a "repair shop" sometimes, but most of repair activities are under warranty or maintenance.

So, agreeing with all of you, now we have a confirmed idea of how to proceed. We are going to extend the scope of our returns process in order to properly cover all cases, and not only the returns for discrepant product (RMA) but all cases when a product is sent to us for any purpose (repair, maintenance, raw material/tooling for manufacture, etc.). The 'Customer Supplied Material' idea sounds great :agree1:.

Any customer supplied material even if it will be treated as warranty repair, as a new quote/PO, etc., should be identified, verified, protected and safeguarded (7.5.4).

Again thank you all of for your help
 
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