SBS - The best value in QMS software

7.5 Service or servicing - What does "service provision" mean?

E

eee

#1
#1
Lack of understanding.
What does it mean "service provision" in 7.5.
Is it servicing (in terms of previous cl. 4.19) or
it is a service as one of two main kinds of activities in business (output of products and rendering of services).
I think the second one, because "servicing" is fully covered by 7.5.1 f) implementation of .... post-delivery activities ( see Correspondese table B.1 at the end of ISO 9001) but one can find words " service provision" also in the title of 7.5.2.
On the other hand a term "product" includes "service".
Dilemma.

Rgrds
 
Free Trial of DISCUS Desktop
Elsmar Forum Sponsor
N

NYHawkeye - 2005

#2
#2
Re: 7.5 Service or servicing

eee said:
What does it mean "service provision" in 7.5.
Click to expand...
I believe your interpretation is correct. 7.5 refers to services provided to customers as a product while 7.5.1.f covers post-delivery support of those products (which many people call service). 7.5.2 also covers service in the sense of produts.
 
H

Hermann - 2011

#4
#4
Yes: We came up with this difference when we translated the old standard section 4.19 into German in 1994. There was a lot of discussion on whether Dienstleistung (like in consultancy) or Wartung (like in oil change) was right. Back then it was decided that ISO meant servicing in the sense of maintenance. I think NYHawkeye's interpretation of the new 16949 is correct.
 
S

s_warin

#5
#5
Service (4.19)= After Sales Service

Dear eee,
Service (4.19)= After Sales Service.
After the sales is made and you have agreement to maintain or repair the goods sold in the period of agreement, say one year or two, you must do. Most of the electric appliance, such as air-conditioning have to have after sales service. Or servicing in short.

In 7.5.1 Control of production and service provision (ISO 9001:2000) is the delivery of goods and service, except 7.5.1 f) mention about post-delivery activtiies. The post -delivery activities is after sales service or service in 4.19 servicing (ISO 9001:1994).
 
You must log in or register to reply here.
Thread starter Similar threads Forum Replies Date
C AS9100 Clause 7.5.1.5 - Control of Service Operations - We do not do servicing AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 13
J Servicing element - Servicing of the automobile or the production of service parts QS-9000 - American Automotive Manufacturers Standard 3
J Med Device Class for a Service Organization ISO 13485:2016 - Medical Device Quality Management Systems 2
W States that require service provider to have state license Medical Device and FDA Regulations and Standards News 0
M Scope for ISO 13485 Certification of a Translation Service Provider ISO 13485:2016 - Medical Device Quality Management Systems 17
A AS9100D - Clause 8.1 Operation - Coating service company AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 1
B Software service provider as critical supplier ISO 13485:2016 - Medical Device Quality Management Systems 5
chris1price Contract Sterilization Service Providers ISO 13485:2016 - Medical Device Quality Management Systems 5
J EU 207/2012 E-IFU Service Video EU Medical Device Regulations 1
S How is the service life for class I reusable medical devices described in MDR? EU Medical Device Regulations 7
S How is the service life described for class I reusable medical devices in MDR? Elsmar Xenforo Forum Software Instructions and Help 1
L AS9100 - Product and Service Provision 8.5.1q AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 6
JoCam Rental, service & installation - regulatory requirements EU Medical Device Regulations 2
E Qualification for non gmp service providers Supplier Quality Assurance and other Supplier Issues 1
I Equipment service dates ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 9
H Operational planning and product and service provision when things happen so fast ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 11
C One Time Service Supplier - Temperature and Humidity Testing Service ISO 13485:2016 - Medical Device Quality Management Systems 5
D IEC 60601-1 - Service life testing IEC 60601 - Medical Electrical Equipment Safety Standards Series 8
D Device functionality over service life - Objective evidence required? Design and Development of Products and Processes 10
Q ISO 9001 8.5.1 - Control of production and service performance ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 5
L Design & Development of a SERVICE Service Industry Specific Topics 13
N Evaluation of service providers Supplier Quality Assurance and other Supplier Issues 2
N "Placing on the market" & "putting into service"- one time regulatory event or Continual supply event? EU Medical Device Regulations 2
samarth IVD manufacturer and service provider ISO 14971 - Medical Device Risk Management 2
C Quality Manager vs Warranty (service) Manager - Authorities & Responsibilities Customer Complaints 2
J Product Service after CE Certification expiration CE Marking (Conformité Européene) / CB Scheme 1
T Nonconforming product at customer detected by a routine inspection by field service Nonconformance and Corrective Action 9
S Service record requirements for Non-Serviceable Medical Devices CE Marking (Conformité Européene) / CB Scheme 1
C Quality at Logistical Service Provider Service Industry Specific Topics 0
M Standards Subscription Service and Standards Tracking Service Pros and Cons? Other US Medical Device Regulations 3
J NHS exemption - Benefits versus expectations in UK NHS service EU Medical Device Regulations 0
C ISO 9001:2015 Monitoring and measuring resources. Application a service industry ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 7
K Packaging and Damaged Parts returned from a Service Provider (Anodize) - Who is Responsible? Manufacturing and Related Processes 20
F 21 CFR Part 11 - Implicit requirements - Validation plan for a Software as a Service Other US Medical Device Regulations 1
M Informational From RAPS – Prep for Brexit: UK Seeks £25M Freight Service to Deliver Medicines, Devices Medical Device and FDA Regulations and Standards News 0
C Determining if Maintenance Contractor is an External Service subject to ISO 9001 Clause 8.4 ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 43
W Customer Signature / Acceptance Service Reports Service Industry Specific Topics 2
T Is anyone working with N299.1 (Supply/service to nuclear power plants)? Various Other Specifications, Standards, and related Requirements 0
Ed Panek Ideas to keep quotes for consulting service accurate on not inflated Consultants and Consulting 11
M Informational New Notified Body designated under the MDR – TÜV SÜD Product Service GmbH Zertifizierstellen Medical Device and FDA Regulations and Standards News 1
V Replaced part affecting service life? IEC 60601 - Medical Electrical Equipment Safety Standards Series 8
A Defining Expected Service Life in Risk Management File Reliability Analysis - Predictions, Testing and Standards 5
T Transportation - External Service Provider ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 3
B Will you please help me with my academic project? Repair & calibration service for test equipment ISO 17025 related Discussions 0
S Product registration platforms - A service called Licensale by Arazy Group Medical Information Technology, Medical Software and Health Informatics 0
K How to define Expected life service life of medical device Other Medical Device Related Standards 4
A AS9100 D Counterfeit Prevention Program - We just service parts AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 17
W AS9120B 8.5.1 Control of Production and Service Provision AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 2
A ITSM (IT Service Management) Ticket Audit Template Service Industry Specific Topics 0
P REACH - BOMcheck.net - What I can expect from this service? REACH and RoHS Conversations 0

Similar threads

Top Bottom