7.6 Control of Monitoring and Measuring Devices in the Service Industry

[Marc]

-> for the benefit of those who have no copy ISO9004-2
-> at-hand:

ISO 9004:2000 is not the requirement. ISO 9001:2000 is. ISO 9004 is a 'suggestion' document.

As you say, ISO 9004:2000, in part, states.
-> All measuring and testing, including customer satisfaction
-> surveys and questionnaires, need to be tested for
-> validity and reliability.

The word calibration in clause 6.3.6 is used with regard to "...measuring and test equipment..." I don't believe a form is equipment unless you use the word 'equipment' in a very, very broad sense.

-> i think this is what is in ISO9004-2: 1991 which was now
-> integrated in ISO9001: 2000.

I believe the above statement is incorrect.

-> when it comes to "calibration" of a form, "customer
-> satisfaction survey" for example, it can be calibrated
-> against what is the current needs of the market.

You are changing the definition of the word Calibration. You are widening it and applying it quite liberally.

You might want to take a read through: https://Elsmar.com/ubb/Forum4/HTML/000119.html and https://Elsmar.com/ubb/Forum4/HTML/000232.html and https://Elsmar.com/ubb/Forum4/HTML/000212.html and https://Elsmar.com/ubb/Forum4/HTML/000044.html - just to name a few.

You may state that you 'calibrate' your forms, but as calibration is defined in English that is not what you're doing. Testing for "...validity and reliability..." is a completely different issue.

[This message has been edited by Marc Smith (edited 19 July 2001).]

 

[svtcontour]

Thanks Marc. I believe our maintenance or IE dept has some "Test Boxes" they use periodically and one of the Canadian Govt agencies (Weights & Measures Canada?) comes and certifies and recertifies the equipment.
I was just wondering how in depth and to what extent this clause applied to our situation.

Thx

 

[Marc]

-> one of the Canadian Govt agencies (Weights & Measures
-> Canada?) comes and certifies and recertifies the
-> equipment.

Do you mean they check the actual machine or the 'test' boxes? I'm betting this is like a gas pump situation - the state comes and does a check on the machine - but - this is not typically thought of as a calibration.

-> I believe our maintenance or IE dept has some "Test
-> Boxes" they use periodically

This will have to be addressed in a documented (read flow chart) calibration system with records. Do you have anyone in-house who understands calibration and the requirements of a calibration system?