8.2.1.1 - Customer Satisfaction - How to satisfy the end requirement?

morteza

Trusted Information Resource
#1
Hi all
At the end of clause 8.2.1.1 ISO/TS states:
The organization shall monitor the performance of manufacturing processes to demonstrate compliance with customer requirements for product quality and efficiency of the process.

-Do I can satisfy this requirement by process audit (8.2.2.4)? Because we also check customer requirements in process audits.

-What are differences between above requirement and process audit requirement?

Thanks in advance for your help.
 
Elsmar Forum Sponsor

NikkiQSM

Quite Involved in Discussions
#2
Re: 8.2.1.1customer satisfaction- How to satisfy the end requirement of this clause?

Hi all
At the end of clause 8.2.1.1 ISO/TS states:
The organization shall monitor the performance of manufacturing processes to demonstrate compliance with customer requirements for product quality and efficiency of the process.

-Do I can satisfy this requirement by process audit (8.2.2.4)? Because we also check customer requirements in process audits.

-What are differences between above requirement and process audit requirement?

Thanks in advance for your help.
A process audit could work.

I think you could also use quality test results to verify that the process provided a product that meets customer requirements.

In our business, R&D reviews the process sheets before they are sent out to production, and they review them again when the process sheets are completed after the job is done. They then compare the process to the quality test results. If the product tests out good and conforms to customer requirements, the process is deemed acceptable. If product fails, then obviously the process is adjusted.

:)
 
Thread starter Similar threads Forum Replies Date
ScottK Will this satisfy 8.2.1 Customer Satisfaction? ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 9
Marc Customer Satisfaction - Satisfy customers, make money Philosophy, Gurus, Innovation and Evolution 8
N Customer Satisfaction - How to satisfy sub clause 5.2 ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 3
T Internet Report Card to Satisfy Customer Satisfaction - Delivery Performance, PPM IATF 16949 - Automotive Quality Systems Standard 21
R Customer Satisfaction importance in companies with Government/Public Administration as main customer? ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 11
I ISO 9001:2015 Section 9.3.2 C1 "customer satisfaction and feedback from relevant interested parties" ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 7
Q Customer Satisfaction through On-Time Delivery ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 9
A Have sites like Ebay and Amazon killed customer satisfaction/feedback? Customer Complaints 7
I ISO9001:2015 9.1.2 - Customer Satisfaction Feedback ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 6
V AS9100 8.2.1 (C) or 9.1.2 (D) Customer Satisfaction - KPI's AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 5
K How can I monitor customer satisfaction? ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 14
C Customer Satisfaction Process - Audit "Suggestion for Improvement" General Auditing Discussions 14
Ajit Basrur CDRH Customer Satisfaction Results at 87% US Food and Drug Administration (FDA) 1
R Why customer satisfaction is not appropriate regulatory objective in medical device? ISO 13485:2016 - Medical Device Quality Management Systems 8
G How to assess Customer Satisfaction without using surveys ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 14
A Customer Satisfaction Measurement When You Have Only 1 Customer AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 4
S Conduct Customer Satisfaction Survey for every submitted Bid? ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 3
J Looking for a Customer Satisfaction Survey Form Other Medical Device Related Standards 2
Z Customer Satisfaction Survey Analysis Quality Tools, Improvement and Analysis 2
E Marketing and Sales involvement in 8.2.1 Customer Satisfaction ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 5
M Customer Satisfaction Survey - Poor Response ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 11
R Customer Satisfaction for Legal Services ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 2
S Need to prepare Internal Customer Satisfaction Survey form for QA department Misc. Quality Assurance and Business Systems Related Topics 5
M Customer Satisfaction Excel File Customer Complaints 3
C Customer Feedback, Satisfaction, Complaint Procedure and Measurement Customer Complaints 8
M 8.2.1 ?NOTE- Is Monitoring of Internal Customer Satisfaction a requirement? IATF 16949 - Automotive Quality Systems Standard 1
E 8.2.1 Customer Satisfaction - Is Internal Customer Satisfaction Employee Satisfaction IATF 16949 - Automotive Quality Systems Standard 6
W Customer Satisfaction Surveys in Oil Industry Customer Complaints 8
M Customer Conversion and Retention / Satisfaction Measurement Index Benchmarking 4
B Increasing Customer Satisfaction While Decreasing Employee Workload Customer Complaints 4
R Supplier Satisfaction Survey about Working with us as a Customer Supplier Quality Assurance and other Supplier Issues 7
R Setting Targets (Objectives) for Customer Satisfaction ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 12
M Customer Satisfaction Surveys - User Friendly & Online methods. ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 2
S Customer Satisfaction Surveys - Response Rate, Analysis, Customer Feedback ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 14
A Minitab for Customer Satisfaction Analysis Using Minitab Software 1
J How to Increase Customer Satisfaction Rating? Customer Complaints 20
K Customer Satisfaction - Would you advise to investigate the trend or the incidence? Customer Complaints 9
I Calculating the CSI (Customer Satisfaction Index) Misc. Quality Assurance and Business Systems Related Topics 17
K Definition Customer Satisfaction - ISO 9001 Definition Definitions, Acronyms, Abbreviations and Interpretations Listed Alphabetically 16
R Analyzing Customer Satisfaction Indexes Quality Manager and Management Related Issues 1
Antonio Vieira Customer Satisfaction Survey Sample Size Inspection, Prints (Drawings), Testing, Sampling and Related Topics 7
F Customer Satisfaction Survey - Further actions needed for Customers Comments? ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 4
E Customer Satisfaction - Customer Perception of Government Contract Officers ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 2
V Complaints Handling Responsibility - Customer Satisfaction - ISO 10002 Clause 5.3.2 Customer Complaints 9
Sidney Vianna ISO 10004:2012 - Customer satisfaction - Guidelines for monitoring and measuring Other ISO and International Standards and European Regulations 18
B Quality Policy - Need to include "Customer Satisfaction & Continual Improvement? ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 10
S Customer Satisfaction Reporting Responsibilities Career and Occupation Discussions 10
H Determining Customer Satisfaction in a Small Aerospace Job Shop AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 6
S Is it mandatory to monitor customer satisfaction for a non-regular product? ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 16
C The "Perfect Order" as a Customer Satisfaction Measurement Customer Complaints 7

Similar threads

Top Bottom