8.2.3, Monitoring And Measurement of Processes

[Jamie]

I am curious as to how other companies are addressing this clause. I'm thinking Internal Audits and Management Review covers this. Am I headed in the right direction? I get confused because when I read what it states about 8.2.3 in the ISO 9004:2000, Guidlines for performance improvements I get the impression that you need an entire processes completely devoted to "monitoring and measurement of processes". What's your opinion?

Jamie

 

[E Wall]

Dead On!

Right on target Jaime (IMHO). At the plant level we have internal auditing and mgmt rev mtgs. Corporate (Top Mgmt) has QSC (=mgmt rev) mtgs. And of course the CA system as a tool to reinforce/direct focused assistance as needed in case of (quality affecting) slip-ups.

 

[HFowler]

Jamie,

In my opinion, internal audits and management review make up the major portion of satisfying the requirement. Including your use of statistical techniques, quality performance measurements and resulting corrective and preventive actions would also be applicable. The sub-clause 8.2.3 in a combination of 4.17, and 4.20.1 & 4.20.2 from ISO 9001:1994.

Best Regards,
Hank Fowler

 

[Laura - 2003]

The easiest way to address this is to map the 2000 standard to the 1994 standard.

BSI state that:

8.2.3 = 4.17 + 4.20.1 + 4.20.2

In ISO 9001:1994 this means that Internal quality audits, Statistcal techniques (identification of need and Procedures) address the monitoring and measurement of processes.

However, the key is, not doing the bare minimum as required but to look for the most effective way of measuring you processes.

If the most effective method for your business is your existing method then you must be doing something right.

You have to be able to show that your measuring techniques demonstrate the ability of the processes to achieve planned results. If this is not found, then you implement c and p action.

P.O.P!

 

[Al Dyer]

Laura !!!!!!


Measurement techniques make the whole thing work. No matter what system is being persued> (sp)

Al...

 

[Laura - 2003]

That's what I was saying

Al,

That's what I was saying!

Lau

 

[Roger Eastin]

I heard JP Russell (he was part of the team that wrote the update) speak about this clause and he said that they had direct manufacturing-type processes in mind (such as those in element 7), using such metrics as process capability and yield. He said they did not have in mind the other "processes" such as training or quality planning (which I thought was curious because the standard uses the term process whether it is manufacturing or training or quality planning). Having noted that, it seems that internal audits or mgmt review would fit the bill, as well as process capability studies or control charts.

 

[Greg Mack]

Objectives also do the trick!

Hi Jamie,

You can always use your objectives that are set in your company. I would imagine that most of these, if not all, are related to a process or processes within your company.

The monitoring and measurement (and subsequent analysis and improvement) of these objectives would more than satisfy the requirements.

Short and sweet - Keep it simple!

 

[Neelanshu Varma]

Definition of a process (from an ISO9001 perspective ) is importatnt. Strictly going by clause 4.1 (e) all processes have to be measured. Internal audit looks at compliance - it is not a measurement process (it only provides data on non-conformities).
Management review looks at the output of the measurement processes.

Measurements can be build within each process obviating the need to have a stand-alone process. IMHO a stand lone process to measure other process will be extremly difficult to implement.

Cheers

 

[Uteesh Dhar - 2006]

> 8.2.3, Monitoring And Measurement of Processes

"PROCESSES" other than manufacturing ones seem to me as follows:
Purchase, Sales, internal audit, customer compaints resolution, management review etc

Are there any more one can think of?
thanks