J
Jamie
I am curious as to how other companies are addressing this clause. I'm thinking Internal Audits and Management Review covers this. Am I headed in the right direction? I get confused because when I read what it states about 8.2.3 in the ISO 9004:2000, Guidlines for performance improvements I get the impression that you need an entire processes completely devoted to "monitoring and measurement of processes". What's your opinion?
Jamie
Jamie