8.3 - Control of nonconformity product or material/part?

[QAMTY]

Re: 8.3 control of nonconformity product or material/part?

My comments in red
Of course, HR usually own the processes for recruiting and training while Finance own the processes for invoicing and for paying suppliers for conforming services and products.

But, are these processes resulting in nonconforming products: employees without the necessary competence, late or inaccurate invoices or payment for nonconforming services and products?
Yes, I have had several cases, one example, one NCR resulted because we found one worker no complying with competence, so how am I going to manage this? , I think that by mean of an NCR sent to HR (product or service, in this case, Internal Service)
Finance, Normally we sent to client the invoice in every delivery and happened that finance responsible didn't send the invoice to logistic for sending product to client, so product coudn't be delivered at the right time, and the client sent us a claim.

Of all the nonconforming products produced by your system are these among the vital few or the trivial many? Usually, nonconformities from HR and Finance are at the bottom of the pile for an organization that is focused on its customers.
You are right, they are at the bottom, but even if they are like that, in my point of view, these cases must not remain orphan , that's why I try to register the cases in the NCR format.

Thanks

 

[QAMTY]

Re: 8.3 control of nonconformity product or material/part?

Thanks Somashekar , my comments in red color

8.3 is about the controls to be exercised on a NC product or service. These products may be as purchased part or the final product or at any stage in between...
How one deals with this is different from how one deals with the process nonconformity.
Process monitoring and measurement is dealt in 8.2.3
I am still not clear what your question or situation is .....
The point, is how to raise NCR in HR or Finance (product or service) complying with 8.3, because nc's resulted in those departments, now I try to include them in the same format used for nonconformance products.
Thanks

 

[QAMTY]

Re: 8.3 control of nonconformity product or material/part?

Thanks dsanabria, comments in red
First - it looks like you really want to go after HR and Finance rather than your production process. In your example of finance not paying invoices to customer... let me check...hmmm I thought customer paid your company for services or processes. In essence no company collects money before releasing the product - is the other way around.
As agreed with customer, we must send the invoice accompanied with the product

Bottom line, you are spending too much time going after the wrong department. The finance department has their unique auditors, lawyers and the top guy looking at the books every time they get a chance so they should be on top of things.
We are raising nc's on all departments (sales, quality control, production)
but don't want to let unattended nc's coming from the supporting processes (HR, IT,etc).

You need to let it go and take that same energy and use it in streamlining your process - that is the real fun - now go and conquer the world.
Yes I'll do it, my system is just starting...

 

[dsanabria]

Re: 8.3 control of nonconformity product or material/part?

My comments in red
Of course, HR usually own the processes for recruiting and training while Finance own the processes for invoicing and for paying suppliers for conforming services and products.

But, are these processes resulting in nonconforming products: employees without the necessary competence, late or inaccurate invoices or payment for nonconforming services and products?
Yes, I have had several cases, one example, one NCR resulted because we found one worker no complying with competence, so how am I going to manage this? , I think that by mean of an NCR sent to HR (product or service, in this case, Internal Service)
Finance, Normally we sent to client the invoice in every delivery and happened that finance responsible didn't send the invoice to logistic for sending product to client, so product coudn't be delivered at the right time, and the client sent us a claim.

Of all the nonconforming products produced by your system are these among the vital few or the trivial many? Usually, nonconformities from HR and Finance are at the bottom of the pile for an organization that is focused on its customers.
You are right, they are at the bottom, but even if they are like that, in my point of view, these cases must not remain orphan , that's why I try to register the cases in the NCR format.

Thanks

Your obsession with finance and HR has diverted your attention to the root cause - incompetent individual is not the responsibility of HR it is the responsibility of the area manager that
a) - hire them,
b) forgot to give appropriate training
c) Crosses trained individual to other areas without proper training.

The HR departments just verifies that legal requirements are met.

So I ask you - have you audited training appropriately to determine the status of all personnel? the NCR should go to the department that did not trained appropriately - not HR.

As far as finance not providing information on time... where was the Final and shipping department that did not raised a flag.

What I am observing is that you need to do an internal process risk assessment and go deep into the possible potential. Focus on your processes and your documentation because you have a bunch o holes in your system.

 

[somashekar]

Re: 8.3 control of nonconformity product or material/part?

Thanks Somashekar , my comments in red color

8.3 is about the controls to be exercised on a NC product or service. These products may be as purchased part or the final product or at any stage in between...
How one deals with this is different from how one deals with the process nonconformity.
Process monitoring and measurement is dealt in 8.2.3
I am still not clear what your question or situation is .....
The point, is how to raise NCR in HR or Finance (product or service) complying with 8.3, because nc's resulted in those departments, now I try to include them in the same format used for nonconformance products.
Thanks

NCR are not there to be raised on every answer to a Why, in the 5 why analysis.
You are pointing at possible root cause areas which are an outcome of some other NCR analysis, on which actions are to be initiated.
NCR are company wide, where one process (area / department) see the NC surface due to flaw in some other process (area / department)
Less NCR's and more deeper integration and analysis and corrective actions are the key to company success.