Hello all,
Well let me tell you that in our system have defined “document control” as a process. We face the same problem to define a measurable objective, trying to find an objective that add an extra value to the system we thought that delivery time after approval was very essential so, the target for this process is to register an deliver the new document into 24 hour.
Now the objective has been modified and improved, the percentage of compliance is equal to: Requirement (to register, controlled copy, not controlled copy,) / service or document delivery * 100.
That’s it.
Salvador Gonzalez.