A twist on collecting Customer Satisfaction Information

[Gmayes]

Next week we are sending out our Semi-annual Customer Satisfaction Review that consists of a short survey with 5 areas to be ranked. Usually, i take that data and produce a small report to give upper management an idea on how our clients are liking/disliking our services. This time around though, they want to exclude the clients that during the past 6 months have submittd their own reports on our services. This is common when working with govt. clients.

So my question is this:

How do I combine the two to show how we are doing? The input I speak of from the govt. clients are not the same as the questions on our survey.

Any ideas?

Thanks.

 

[jmp4429]

Is there some reason you can’t generate two reports, or two sections of the same report for the survey results and the government client reports?

I’d say you could keep it as simple as that. I have no idea what a typical report from a government client would look like or include, but it sounds like a great way of reviewing customer satisfaction because it shows you exactly what’s important to those clients.

If you want to give us more information on how the two input sources differ, we may be able to help you out a little better.

By the way, love your avatar. Go wings!

 

[SSwanson]

I would make one report but have it with two different sections:

One for the normal customers with the questionaires and one section for the Government Contracts customers.

I say that since the input from the customers will have a different focus.

So, tell me... what do you do with the information that you obtain as a result of the surveys?