A way to monitor our Internal Audits as a KPI

[Kokolita]

Hi All!

I read through these threads and they are totally over my head so.... this may be the easiest question you may get to answer!!

I am looking for a way to monitor our Internal Audits as a KPI. Any ideas of what type of tracking I can use? We had our first, REAL DEAL, internal audit and found 9 findings. How do I turn this into a KPI? Any help would be greatly appreciated!!

 

[qualprod]

Some useful Kpis:

% Monthly audits schedule compliment
% Audit report delivered within 3 days
% Monthly Audit value (after each audit is evaluated the auditor and the process audit)
Auditor competence, audit plan sent on time, time spent on audit, etc.)
Hope this helps

 

[Michael_M]

I would recommend avoiding a 'how many findings during the internal audit' KPI.

You want to find real issues during the internal audit and get them addressed/fixed. If you have a 'how many findings' KPI, your auditors may 'find' things that are not real just to find things, or ignore things so you meet the goal.

 

[qualprod]

I would recommend avoiding a 'how many findings during the internal audit' KPI.

You want to find real issues during the internal audit and get them addressed/fixed. If you have a 'how many findings' KPI, your auditors may 'find' things that are not real just to find things, or ignore things so you meet the goal.

Agree, because the intent is evaluate the performance of the audit process,
Measuring how many NC's, is not in the audit control, doesn't add value

 

[Targething]

We do it as COMPLETED / to PLANNED. That way you may not have any that period and still be fine, as long as you are on track to plan

 

[Mikey324]

We measure % completed on time. I agree with all those above who said avoid # of findings...

 

[Kokolita]

Great. Thanks for the ideas. We are a very tiny shop. 24 employees. We really only schedule a thorough internal audits once a year so I decided to just remove this from our KPI list. The ideas given were great but it appears that it would work better for larger companies.
THANKS AGAIN!

 

[Mikishots]

We find that tracking repeat nonconformances is helpful as well. Your review and acceptance of received root cause analyses can be strengthened if you find that the same issues are repeatedly popping up (even though you previously felt that the fixes offered eliminated the issue).

 

[hi-caliper_gal]

We find that tracking repeat nonconformances is helpful as well. Your review and acceptance of received root cause analyses can be strengthened if you find that the same issues are repeatedly popping up (even though you previously felt that the fixes offered eliminated the issue).

I am taking over my companies Internal Audit Program as Internal Audit Manager. I have been conducting audits within the company for 4 years. My last audit this year was to audit the Internal Audit Process and I found Major issues! Our QM didn't know what constitutes a Major finding, and was grouping to avoid a Major finding, there is no procedure for monitoring the effectiveness of Corrective Actions, RCA is shoddy at best, and there is no formal process for tracking the findings/corrective actions. I discovered many, 15 to be exact, repeat non-conformances this year alone.

My question to you is: What is the best way to track nonconformances and corrective actions within the internal audit program?

 

[Jim Wynne]

First, there's no good reason to classify internal audit NCs as major and minor. Every NC needs to be addressed in accordance with the requirements. Next, you have discovered what would likely be a major NC in a third-party audit, that being that your IA system seems to be broken down. You need to start by finding out why that is before being concerned about tracking.