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Action Not defined in procedure - NC - Incoming inspection

#1
Auditor has given the NC that during the incoming inspection the rejection details are sent to the customer by mail but not defined in the Quality Procedure.

Can any one help me how to close this finding using 8D report
 
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John Broomfield

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#2
Does the nonconforming item come from the customer? Does the customer have responsibility for design - either directly or via a separate contract?

If not why inform the customer unless you are planning to repair or accept the nonconforming item?

Your documented procedure for controlling nonconforming items should specify the options for the review and approval of dispositioning. Note that use-as-is and repair are design changes unless design has already approved the repair spec.

Who wrote this procedure for you? Was this a problem caused by defective purchasing, recruiting, training or supervision?

Engage your colleagues from all relevant disciplines to determine the root causes and to agree how best to remove them from your system.
 
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