Actor registration EUDAMED restricted: got no Email to complete the registration

#1
Hello,

I own a company in Germany and one of my business partner wants us as European Authorized Representative for a product, a mask. I tried to create an account on webgate.ec.europa.eu/cas/login (EUDAMED restricted). After I input my name and e-mail and clicked on the create account button, it redirected to a site and said that I will receive an e-mail to complete my registration. But it was already two days and I received nothing. I checked my e-mail and it works. And I also tried with another e-mail but the result is the same. Has anybody here experience with the registration?
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Actually what I want is to apply a SRN. Does anybody knows how the whole process is and how long it takes? Do I have to register in DIMDI/BfArM (German Medical Devices Information System) before I apply a SRN?

I am very appreciated for any feedback! Thanks!
 
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Philip B

Quite Involved in Discussions
#2
I think it takes several days / weeks for them to respond. When we registered it took several days for the account to be set up and several weeks for our SRN to be approved and notified to us. It's the usual story, manufacturers have to be 'timely', regulators can take as long as they like.
 
#3
Didn't understand if you were able to add the information on the Economic Operator or weren't even able to do that, stopping on the user registration on the EC platform. The last ones (user registration on EC platform) should be immediate (hours max). If that is the case check your spam folder.
If you already added the information on the Economic Operator it may take some time for them to respond. It will need to be approved by your Competent Authority. In my case, after the registration I contacted the Competent Authority a couple of days after and was able to receive the SRN on that day.
 

Cybel

Involved In Discussions
#4
My experience: I've received immediately the mail confirming the registration; after, I had 24 hours to complete registration creating the PW.
If you still have troubles, maybe contacting the Eudamed support may be helpful: [email protected]
When I asked for their help, they've answered me after few hours.
BTW, I'm registered since February and I've not yet received the SRN (but this depends on the authority of each member state).
 
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